Blu-ray player power cycling whenever plugged in

[userSlY6jXH8C3]

...it was working fine last night.

[userCatOdYrKYk]

The same problem here, in the Netherlands. No solution yet?

[userMhiD4G64mu]

https://eu.community.samsung.com/t5/Audio-Video/HT-J4500-home-cinema-cycling-on-and-off-repeatedly/t...

[userKNFZDRmYDx]

I´ve the same exactly same problem at the exactly same time. Cannot be a coincidence.

[userSG8DwtVQw1]

I have the exact same issue.  I was about to trash my system and look for alternatives but there don't seem to be any htib/disc players out there any more

---

@userKNFZDRmYDx wrote:

I´ve the same exactly same problem at the exactly same time. Cannot be a coincidence.

---

[userL0HPJPtNye]

I also began experiencing this same exact problem this morning at 5 am when I got up. I noticed at first the surround sound wasn't working with the tv and when I went to put in a DVD the exact same thing happened. 

I contacted support via the chat feature first and did the troubleshooting with them to no avail. Then I called customer support and went through troubleshooting again with no resolution to the problem. A service ticket was created and I was told I would be contacted in the next 72 hrs with instructions. 

Well, I was contacted and told that I would have to pay 80$ up front for them to even look at it for repair. Now this notice was by email so I called and waited 45 minutes to talk to a gentleman who told me there was nothing he could do. When I mentioned this thread and others with the exact issue mentioned above but on different device's I was told it was a coincidence. So I requested a call from a supervisor.

Call was received but he stated that unless Samsung accepts responsibility for the issues we are all experiencing there is nothing the service department can do about waiving the fees for repair. 

I asked him who it was I needed to file a complaint with to have the matter looked at to see if in fact it was not some mass coincidence and he told me he would escalate the matter and requested I wait a few days to see what happens. That Samsung values its customers and their experience with their products and if it was an issue on their end they would make it right. 

I will not be holding my breath......as it seems this has been an issue widespread among home theatre devices of theirs and there has been nothing addressed yet. 

If someone else gets a different answer I would love to hear it. 

[usermxTGOs6x0q]

Everyone needs to start contacting them via Twitter and Facebook. Share this feed. This is definitely their issue that they need to resolve.  How can all these units have the same exact problems? Samsung needs to resolve this. 

[userNLW69Vt8hC]

I already did this, please take the link to make noise out there: https://twitter.com/magnnusmac/status/1274142178353262595?s=20

[useryuyAsp37EW]

24 hours removed from my first post and still no resolution to the issue. They better fix this! If they don't or cannot fix the issue then they should replace the unit. 

[usermNMoIzQ27f]

Yeah. I’m in Vietnam and having the same issue. Samsung really need to get their act together and sort this. They've clearly created the problem via a flawed update but seem reluctant to take responsibility. Typical corporate neglect. We should bombard them until we get a satisfactory resolution.

[JnascECSI]

Not that it's funny about this issue, but anyone that saw my post my son is still freaking out that he thinks someone is setting him up. I told him that there was so much adult videos on his dvd that samsung said it'll take a couple days to finish removing all the movies.. It's been the hardest thing to keep a straight face without busting out laughing in his face.. My wife called me a donkey but in the profane way... LMFAO