Same exact problem. Worked fine and all of sudden in the last two days it cycles back and forth and you can hear it internally trying to read a disc. There is no damage to my unit and it has always been properly maintained. I find it very coincidental that everyone with the same model has the same problem that started AT THE SAME TIME. Very suspicious if you ask me. I would hope that samsung makes this right with its customers as I am very loyal to them and would hate to find a new manufacturer for my electronics but I will if they do not take care of their customers.
Same here in Phoenix AZ. The system was working fine the morning of 6/17 and by the afternoon of 6/18 it was stuck in an endless loop of trying to load a disc despite the tray being empty.
Samsung needs to make this right as it is obviously an issue on their end. On 6/18 the idea was to wait 72 hours for a fix. It has been 3 days, what is the next step?
Mine just went nuts 5 minutes ago. I wanted to throw it away and buy a new one. Thankfully, I Googled it first and saw that's it's not just me. There must be something going on in Samsung. I unplugged mine. I'll try to plug it on tomorrow. Hopefully whatever is going with Samsung will be fixed by then.
Has anyone else called? I called samsung and they let me know that they are aware of this issue, have no time frame and that they are going to look into what really is going wrong, and then they will contact whoever has called the issue in. Yet, I started a chat and they let me know that they need a service request for the device. They took my address and info. And apparently I'll get a call. This so maddening! I am told also that Samsung won't say anything publicly until they know what is causing this issue
