Blu-ray player power cycling whenever plugged in

[userSlY6jXH8C3]

...it was working fine last night.

[userVRSkVdcEY3]

I've got a 5300 and a 5100. Interestingly, they both still work. The 5300 has been connected to the internet since I got it and is running the newest firmware. The 5100 is not connected and is running an older firmware. I'm afraid to connect them now in case they break.

Indeed, a friend of mine has a 5300 he tried this morning that had older firmware on it and was fine. Figuring that since mine was running okay, he decided to update it. Now it's stuck in a reboot loop.

I hope Samsung's maybe tomorrow fix will bring these things around. Between this debacle, the runaround they gave me with my TV's optical out — that never got fixed and I just gave up trying to use — and the fact that my year and a half old oven broke down while trying to prepare a holiday dinner, it'll be unlikely I'll ever consider buying anything from them again.

[user4B7vRG6coM]

I was told I will get a shipping label emailed to me in 24-48 hours. And that it will need to be send in to fix it.  Unreal...maybe by August i'll have surround sound. 

[userEBPGql3bq8]

Just talked to CS, received the shipping label from UPS through email. The BD is going soon... 

[rowlf914]

So apparently this is true....I was told I'd receive information via email in a few hours.  Like I said earlier...at least it's a potential solution, probably a slow one.  Hopefully it won't take several months to get them back.

Most likely they will send us units that have new system boards in them rather than repairing our original units....that would be quicker and more cost effective probably.

Still a wait and see situation in my opinion.

[userIRGuV5nQxJ]

Considering that Samsung hasn't produced most of these models in years I doubt they have a lot of spare components just sitting around.

[Big-Bad-Brad]

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@userIRGuV5nQxJ wrote:

Considering that Samsung hasn't produced most of these models in years I doubt they have a lot of spare components just sitting around.

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Shouldn't need any parts.  Should be just flashing the CORRECT Firmware update.  

Hopefully.  

[userLaY9Yhrp1i]

Just had a productive chat w/Samsung customer support.  My BD-J5700 is long out of warranty and was bricked by Samsung, just as has happened to so many others.  Promptly received a prepaid UPS label to ship the unit back to Samsung.  I was told there would be no charge for this repair.

Obviously, this is not a problem that can be solved at home by the typical user.  Perhaps Samsung will not make a general announcement, but Samsung was very responsive to my inquiry.

[userDnq05in5TN]

A statement from Samsung and/or a General Recall is necessary.  Odd users getting their fix is all well and good, but its not good customer support.  I bet there are lots of people queuing at Tech Guys and the like to get a fix they are having to pay for.

[userdIAl70Nls0]

Same issue - started last week approx June 16 - out of warranty repair was offered at $110 - However - replaced the unit with identical new one - new one booted up OK - was able to set my wi-fi password and log in to several streaming services (Netflix, Amazon..) - all was OK -- unplugged unit to thread power cord to an outlet and when it was plugged in started the same power cycling as the old unit (plus could not do a software update via internet).  Software version on the new replacement (which is not working) is B-JM63BSPWWB-1011.0

We Need A FIx !!!

[userHb9ZCW2zNu]

I too am having this problem and have not seen a fix from samsung