I'm having the same issue. I called and they said to give it 24 to 48 hours. Unfortunately I don't trust now, I did read that these Samsung players have been hacked. To replace and not with Samsung.
I also have two of these units that started doing the same thing. One started doing it late last night. I just checked the second unit and it is doing the same thing.
My husband is in a chat with CS and they are telling him to to all this stuff we already know doesn't work. There are also other models in convos on this page having the same problem. So one can' t help but feel it not the hardware.
Another voice in the chorus. My bd-j5700 also started boot-looping last night. It's been an excellent player up until 12 hours ago.
I had used it the previous night to watch a DVD and last night I went to start it and it booted to the main menu, stuck there for about 2 seconds while the DVD reader scanned the disc, and rebooted. Then it just kept repeating that.
I was able to get the disc out by spinning the gear with a paper clip, then left it unplugged for a while, but it came back up doing the exact same bootloop.
Unplugged the HDMI cable and same thing.
Left it unplugged overnight and plugged it into a wired LAN connection in case it was a wireless networking issue but it continues to bootloop.
Hoping I will be notified of updates by joining the thread.
Last night I turned it on, it started that cycle of on, tabs over to Photos then turns off, or reboots. I was using Nflix on June 17th - so it was working then. This morning tried again by plugging it in, used a different HDMI port on TV. It's frustrating, went Googling and came across this.
Others on here state theirs suddenly started doing this same time frame. Was there an 'update' to the system and now we can't undo it?
Mine Samsung BD-J5700 is doing exactly the same thing - starts up, shows "No Disc" even if there's a disc in it, tabs over to the Photos tab, shuts down then starts the cycle all over again. None of the buttons on the blu-ray player do anything. The only button on the remote that seems to work is the eject button, so at least I could get my disc out.
The player was working fine early this evening (6/19/2020) - my daughter and I were watching a movie. We paused it and turned the player off. When I tried to turn it back on later, it was stuck in this loop.
Seems like it has to be some bug in a firmware update if it's happening to everyone across different model blu-ray players in the span of a few days. I don't know how they can even push a fix for this, because I can't leave the player plugged in or it automatically starts its startup/shutdown loop. Thanks for bricking my player, Samsung. Last thing I ever buy from you.
I've got another model (HT-J5530) but the same issue. I'm not using Automatic firmware updates but I think that somekind of firmware (Virus?) was downloaded form Internet. There is no other explanation
