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Original topic:

Blu-ray player power cycling whenever plugged in

(Topic created: 06-17-2020 01:28 PM)
userSlY6jXH8C3
Astronaut
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Home Theater

...it was working fine last night.

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mcw53
Cosmic Ray
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Home Theater

Samsung has posted the solution at the top of this thread. Saying the same thing that Support has been saying for the last week. Call or chat to get a pre-paid shipping label sent to you. Then ship your unit to Samsung for a no-charge repair.

 

https://us.community.samsung.com/t5/Home-Theater/Blu-ray-player-power-cycling-whenever-plugged-in/m-...

 

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userVTFEB8UJQt
Constellation
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Home Theater

As i had brought samsung blue ray home Theater model HT-J5550K. IT was working fine till last week but now it powers on and Automatically turns off within 10 seconds, As i had gone through the offical page i had seen many consumers are facing the same issue,So it is proved that there was problem with their update which caused the system malfunctioning So they should solve this problem as soon as possible, I request to all the consumers who are facing the same issue please reply if your problem is solved or we will have to sue samsung for this type of silly mistakes.As i had brought this system  17/11/18 it was a birthday gift for my wife.

userOTRntOv4hW
Constellation
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Home Theater

My HT-J5550K also doing same. Trust regarding Samsung is giving up day by day. Need a good way of solution from Samsung. 

usernCqncHw5aI
Constellation
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Home Theater

Mi Blu-ray HT-J5500K/ZX se reinicia cada dos segundos... Me pueden ayudar a solucionar este problema por favor

userhCVB1Vu6Dp
Astronaut
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Home Theater

Sometime in past few weeks the player stopped being able to read blue ray or 4K disks.  It can read and play normal DVD just fine.  i have updated the sw version to 1113, but still have the same result. I saw a reference on the internet where some people felt this might be due to a certificate problem.  Wondering if this has occurred to others and if there is a way to fix the issue.

usertGOtd6BnHE
Cosmic Ray
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Home Theater

Not the same problem - try using a cleaning disc sounds like a dirty bluray laser

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userNalOER8b9B
Constellation
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any update  for  this  issue?

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userkhljwHVYRH
Constellation
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This started happening out of no where around 06/08/2020. Just keeps turning off and on. Nothing on any forums to explain this issue. What is going on Samsung ! ? Seems like it's happening to a lot of your customers. You will be losing my business shortly if I can't find a solution 

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@userkhljwHVYRH wrote:

This started happening out of no where around 06/08/2020. Just keeps turning off and on. Nothing on any forums to explain this issue. What is going on Samsung ! ? Seems like it's happening to a lot of your customers. You will be losing my business shortly if I can't find a solution 


Well, the solution listed about 130 pages back has the instructions but here ya go.  If you are in there US, Call 1-800-Samsung, work your way past the automatic to a real person. Tell them your Blu Ray is stuck in a boot loop. They'll have you attempt a reset. Won't work. Give them the model number, serial number, your phone number, your email address and they'll send you a shipping label. Pack it up and take it to UPS. About a week and a half later, it'll be back fixed free. 

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user3bDJpIRpsg
Constellation
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My Ht j5500wk kept restarting as on and off without functioning its a software issue i guess but no one in my country Egypt know how to solve i need a software virsion and steps to boot o. The device