cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Re: No disc no sound rebooting

JUMP TO SOLUTION

any answer from Samsung?  I am getting very annoyed, each time I call they say they are still working on fixing the issue.

Reply
Loading...
Highlighted
Cosmic Ray

Re: No disc no sound rebooting

JUMP TO SOLUTION

Samsung has posted the solution at the top of this thread. Saying the same thing that Support has been saying for the last week. Call or chat to get a pre-paid shipping label sent to you. Then ship your unit to Samsung for a no-charge repair.

 

https://us.community.samsung.com/t5/Home-Theater/Blu-ray-player-power-cycling-whenever-plugged-in/m-...

 

Reply
Loading...
Highlighted
Constellation

Boot loop issue in samsung blue ray players

JUMP TO SOLUTION

As i had brought samsung blue ray home Theater model HT-J5550K. IT was working fine till last week but now it powers on and Automatically turns off within 10 seconds, As i had gone through the offical page i had seen many consumers are facing the same issue,So it is proved that there was problem with their update which caused the system malfunctioning So they should solve this problem as soon as possible, I request to all the consumers who are facing the same issue please reply if your problem is solved or we will have to sue samsung for this type of silly mistakes.As i had brought this system  17/11/18 it was a birthday gift for my wife.

Reply
Loading...
Highlighted
Constellation

Re: Boot loop issue in samsung blue ray players

JUMP TO SOLUTION

My HT-J5550K also doing same. Trust regarding Samsung is giving up day by day. Need a good way of solution from Samsung. 

Reply
Loading...
Highlighted
Constellation

Blu-ray HT-J5500K/ZX se reinicia cada dos

JUMP TO SOLUTION

Mi Blu-ray HT-J5500K/ZX se reinicia cada dos segundos... Me pueden ayudar a solucionar este problema por favor

Reply
Loading...
Highlighted
Astronaut

blue ray player BD-H65000WWB stopped being able to read blue ray and 4k disks

JUMP TO SOLUTION

Sometime in past few weeks the player stopped being able to read blue ray or 4K disks.  It can read and play normal DVD just fine.  i have updated the sw version to 1113, but still have the same result. I saw a reference on the internet where some people felt this might be due to a certificate problem.  Wondering if this has occurred to others and if there is a way to fix the issue.

Reply
Loading...
Highlighted
Cosmic Ray

Re: blue ray player BD-H65000WWB stopped being able to read blue ray and 4k disks

JUMP TO SOLUTION

Not the same problem - try using a cleaning disc sounds like a dirty bluray laser

Reply
Loading...
Highlighted
Constellation

HT-J5500W acts like its trying to read a disc, but has no disc, and tv sound not working

JUMP TO SOLUTION

any update  for  this  issue?

Reply
Loading...
Highlighted
Constellation

Stuck on a power loop

JUMP TO SOLUTION

This started happening out of no where around 06/08/2020. Just keeps turning off and on. Nothing on any forums to explain this issue. What is going on Samsung ! ? Seems like it's happening to a lot of your customers. You will be losing my business shortly if I can't find a solution 

Reply
Loading...
Highlighted

Re: Stuck on a power loop

JUMP TO SOLUTION

@userkhljwHVYRH wrote:

This started happening out of no where around 06/08/2020. Just keeps turning off and on. Nothing on any forums to explain this issue. What is going on Samsung ! ? Seems like it's happening to a lot of your customers. You will be losing my business shortly if I can't find a solution 


Well, the solution listed about 130 pages back has the instructions but here ya go.  If you are in there US, Call 1-800-Samsung, work your way past the automatic to a real person. Tell them your Blu Ray is stuck in a boot loop. They'll have you attempt a reset. Won't work. Give them the model number, serial number, your phone number, your email address and they'll send you a shipping label. Pack it up and take it to UPS. About a week and a half later, it'll be back fixed free. 

Reply
Loading...