I've already smashed one of these things, have two more. Should I go ahead and smash them and use someone else, or are we going to get a solution. Be aware that Samsung is rapidly approaching the point of never again for any product for me. And yes I have already tried the power down, and no, there are no error codes. It just gives me the samsung splash, then goes to blank screen and sits there. The TV still knows that it is connected though.
I've already smashed one of these things, have two more. Should I go ahead and smash them and use someone else, or are we going to get a solution. Be aware that Samsung is rapidly approaching the point of never again for any product for me. And yes I have already tried the power down, and no, there are no error codes. It just gives me the samsung splash, then goes to blank screen and sits there. The TV still knows that it is connected though.
Call 1-800-Samsung, get past the automated attendant, get to a real person, explain your have a Blu Ray player stuck in a boot loop. They will ask you to perform a reset (turn on, press eject for 15 seconds). After that they'll get information from you, email you a UPS lable, you ship it back to them. No charge shipping, no charge repair.
Or, you could just smash the other two and be done with it.
I am having the same issue with 2 of mine, my brother's and his family's 2 and our parents. All 5 started doing the same thing over the past 2 days from different parts of the state. Cycling on and off every few seconds. We all tried all the suggested fixes and nothing works.
Samsung, since this has happened to so many people all at the same time, it is obviously something either downloaded as an update, or was embedded into the firmware to occur now. Either way, every person on this thread deserves compensation.
Not very happy with Samsung right now - not a good time for this with so many other issues going on and none of us deserve to have to deal with something else.
@Anonymous There is definitely an issue as there are hundreds of us with these BD-JM57C units that won't shut off. Whats up, you must have some idea at this point as this all happened at same time frame. I've been monitoring all day online.
I'm with you on this. They marked it as solved and haven't done a thing. I live in CT and they have very strict consumer protection laws, but there's been a little thing Samsung hasn't heard of called a pandemic and I don't need this other headache.
