Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[petriuu]

Yes, I have the same issue. Soundbar is not responding to neither remote controller or buttons on the soundbar. Looks like it glitched and there is nothing I can do, even the reset combination of + - for 5 sec doesn’t work

[Samsung_Moderator]

Hello, Jwrc. Welcome to the Community! We understand how frustrating an unresponsive soundbar can be.

Have you tried to factory reset your soundbar? Here's a link to some steps you can take to fix your issue. Keep in mind this is a international website and the steps may vary. 

https://www.samsung.com/in/support/tv-audio-video/how-to-reset-your-samsung-soundbar/?srsltid=AfmBOo...

Hope this helps! 

[Ali-Alrawi]

Hi sir 

it’s not working 

because the devise isn’t responding and you can’t use the button on the soundbar .

[petriuu]

No, there is no response. Soundbar is displaying „TV eARC” no matter what I will press on the remote. Even after unplugging  power cable and plugging back in I get same message. Looks like software glitch that froze whole thing 

[SchröderMitÖ]

Here the same.

Really frustating.

Update bricks it 😩

On reddit tze same issius 

[Readyto]

Here the same problem

[Ali-Alrawi]

Hi sir 

it’s not working because the device is not responding & you can’t use the button on the soundbar ( not responding ) neither the remote controller .

I tried the smart thing app and same thing 

can’t diagnose the problem 

[Jwrc]

As mentioned, the soundbar can't be reset. There are many users experiencing the same issue, directly after the latest update

[ApocalypseRogue]

Yea, same issue. UK :united_kingdom: