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Thursday in
Home TheaterSince the update, the soundbar is unresponsive and can't be reset.
Seems like quite a few people with the issue
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Thursday in
Home TheaterYeah, I have the same exact issue. Roughly, the same soundbar age (less than 6 months). How is this acceptable for a firmware to be released that basically bricks the device?
What are our options to get it fixed?
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Thursday (Last edited Thursday ) in
Home TheaterSame here, Support is having me return the bar, sub, and both rears to their repair center. I contacted support thru chat, took about an hour and a half. Had me go through a bunch of stuff that did nothing, including taking the batteries out of the remote. ugh.
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Thursday in
Home TheaterHaha man did this **bleep** last night. Had me even get another TV, get another HDMI cable, hold this button that button just wasn't doing anything.
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Friday in
Home Theatertold them I didn't have another TV to test with so I didn't have to fake those steps.
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Friday in
Home TheaterAin't no way I'm sending a three-week-old soundbar in for repair when it was working fine. They have to find a better way.
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yesterday in
Home TheaterReturning the other speakers seems totally unnecessary. Wow. Personally, I'd refuse to send them anything other than the bar...maybe..but still plan to wait for a software fix before I do anything.
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Thursday in
Home TheaterI came home to a non working soundbar. Seems like the same problem others are having. No reset or usb firmware has fixed the issue. I hope there is a fix soon.
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Thursday in
Home TheaterI have this exact same problem that happened today. Worked just fine this morning. Now it exhibits these exact symptoms.
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Thursday in
Home TheaterI’m having the same issue. My bar forced me to update in the middle of me using it. Now I can’t change inputs, get any sound from it, can’t even reset the bar. SmartThings thinks it’s turned off, unplugging it didn’t help, there’s nothing I can do. Now I can’t use the soundbar I spent $1500 on or the PS5 I have passing through it to my tv.
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Thursday in
Home TheaterSame issue Just Shows Tv eArc and does nothing. is shipping to the Samsung Service center the only option?

