Original topic:

Samsung Q990D unresponsive after 1020 firmware update

(Topic created: Friday)
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Jwrc
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Since the update, the soundbar is unresponsive and can't be reset.

 

Seems like quite a few people with the issue

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Steveo540
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Same here frozen Q990D after latest update.

Harps1711
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I have the same issues only had the bar for 2 weeks started off stuck on WiFi disconnected now tv earc unable to do anything with it such a disappointment

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Metasyntactic
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Happening to me as well.  Not responsive.  Couldn't reset.   Not sure what to do now.

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DanRoss
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do i try to exchange? Idk how they could fix it with another update if this wont even connect to wifi or anything anymore. any advice?

Saumyag8
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Speaker is bricked 

Samsung_lIlj2py
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Is there a solution here or at least a response?  Maybe stop rolling out the update?

Members_GynR10q
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Where is the solution Samsung?!

JoseMalaga
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El mismo problema q990d jodida con la actualizaciĆ³n. En EspaƱa.Me toca llevar servicio tĆ©cnico.

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userlh1xWi8o8j
Asteroid
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Same problem with 1.5 month old Q990d. Any solutions beside turn it back to manufacture for services ?

ThomasKn
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Here the same in Austria today. 
Update brick my soundbar. šŸ˜”

support will set me on a list for the solution.