Original topic:

Samsung Q990D unresponsive after 1020 firmware update

(Topic created: Friday)
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Jwrc
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Since the update, the soundbar is unresponsive and can't be reset.

 

Seems like quite a few people with the issue

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bullus0
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It`s a news item on Tweakers.net (Dutch site) at the moment, possibly this rise the pressure to solve without returning a bit more.

userBtj4IXMJ0q
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Meanwhile, the broken firmware is still available for download on their website........

Filipeqa
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Same problem... Q990D...turn on but unresponsive. 3-13-2025 Brazil

Steveo540
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Same here frozen Q990D after latest update.

Harps1711
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I have the same issues only had the bar for 2 weeks started off stuck on WiFi disconnected now tv earc unable to do anything with it such a disappointment

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Metasyntactic
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Happening to me as well.  Not responsive.  Couldn't reset.   Not sure what to do now.

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DanRoss
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do i try to exchange? Idk how they could fix it with another update if this wont even connect to wifi or anything anymore. any advice?

Saumyag8
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Speaker is bricked 

Samsung_lIlj2py
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Is there a solution here or at least a response?  Maybe stop rolling out the update?

Members_GynR10q
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Where is the solution Samsung?!