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Thursday in
Home TheaterSince the update, the soundbar is unresponsive and can't be reset.
Seems like quite a few people with the issue
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yesterday in
Home TheaterInteresting. Thanks for the update, community member. Not Samsung unbelievable really that they couldn't just do exactly what you've done here.
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16 hours ago in
Home TheaterHello
Which update are you saying caused the problem with the motherboard if it was not 1020.7
Also if another update cannot solve the issue surely Samsung should put out a notification that any product displaying this problem needs to contact Samsung to book a repair since there will be no update to rectify it.
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yesterday in
Home TheaterI took it back and got a brand new one. Deleted the smart things app. This one is going to be off grid for the next 3 years.
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yesterday in
Home TheaterSamsung support checked my HW-Q990D and have ordered the main PCB to replace. Is there anyone on this forum to whom Samsung suggested changing the motherboard and it worked?
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yesterday in
Home TheaterMy S801D is unresponsive as well. Iāve done all the troubleshooting and finally a google search led me to an article published yesterday that brought be here. All weekend Iāve been stumped!
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yesterday in
Home TheaterMismo problema soundbar Q700D desde MĆ©xico :mexico:
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yesterday in
Home TheaterI've just spoken to Samsung support. They specifically told me that their directive is for the soundbar to NOT be taken to a service centre at this point as they are working on trying to fix it, and they'll contact me in 1-2 days.
I get they probably don't want hundreds/thousands of soundbars flooding their service centres as that's costly, but I am guessing that it's possible for there to be a solution (fingers crossed) involving the USB service port... we shall see!
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yesterday in
Home TheaterSame issue in Australia
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yesterday in
Home TheaterSame with my 930d
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yesterday in
Home TheaterFacing the same issue, brand new Q990D bricked after the 1020.7 update (India).

