Original topic:

Samsung Q990D unresponsive after 1020 firmware update

(Topic created: yesterday)
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Jwrc
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Since the update, the soundbar is unresponsive and can't be reset.

 

Seems like quite a few people with the issue

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mal2025
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Yes, they are open 24/7

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Tjc2005
Cosmic Ray
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Interesting. Thanks for the update, community member. Not Samsung unbelievable really that they couldn't just do exactly what you've done here.

Adma
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Hello

Which update are you saying caused the problem with the motherboard if it was not 1020.7

Also if another update cannot solve the issue surely Samsung should put out a notification that any product displaying this problem needs to contact Samsung to book a repair since there will be no update to rectify it.

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RoshN
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I took it back and got a brand new one. Deleted the smart things app. This one is going to be off grid for the next 3 years. 

SarangIkhar
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Samsung support checked my HW-Q990D and have ordered the main PCB to replace. Is there anyone on this forum to whom Samsung suggested changing the motherboard and it worked? 

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meganamegra
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My S801D is unresponsive as well. Iā€™ve done all the troubleshooting and finally a google search led me to an article published yesterday that brought be here. All weekend Iā€™ve been stumped!

LeoCeRam
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Mismo problema soundbar Q700D desde MĆ©xico :mexico: 

Avas
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I've just spoken to Samsung support. They specifically told me that their directive is for the soundbar to NOT be taken to a service centre at this point as they are working on trying to fix it, and they'll contact me in 1-2 days.
I get they probably don't want hundreds/thousands of soundbars flooding their service centres as that's costly, but I am guessing that it's possible for there to be a solution (fingers crossed) involving the USB service port... we shall see! 

buchro
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Same issue in Australia 

buchro
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Same with my 930d