Samsung Q990D unresponsive after 1020 firmware update

[Jwrc]

Since the update, the soundbar is unresponsive and can't be reset.

Seems like quite a few people with the issue

[mal2025]

Yes, they are open 24/7

[Tjc2005]

Interesting. Thanks for the update, community member. Not Samsung unbelievable really that they couldn't just do exactly what you've done here.

[Adma]

Hello

Which update are you saying caused the problem with the motherboard if it was not 1020.7

Also if another update cannot solve the issue surely Samsung should put out a notification that any product displaying this problem needs to contact Samsung to book a repair since there will be no update to rectify it.

[RoshN]

I took it back and got a brand new one. Deleted the smart things app. This one is going to be off grid for the next 3 years. 

[SarangIkhar]

Samsung support checked my HW-Q990D and have ordered the main PCB to replace. Is there anyone on this forum to whom Samsung suggested changing the motherboard and it worked? 

[meganamegra]

My S801D is unresponsive as well. I’ve done all the troubleshooting and finally a google search led me to an article published yesterday that brought be here. All weekend I’ve been stumped!

[LeoCeRam]

Mismo problema soundbar Q700D desde México :mexico: 

[Avas]

I've just spoken to Samsung support. They specifically told me that their directive is for the soundbar to NOT be taken to a service centre at this point as they are working on trying to fix it, and they'll contact me in 1-2 days.
I get they probably don't want hundreds/thousands of soundbars flooding their service centres as that's costly, but I am guessing that it's possible for there to be a solution (fingers crossed) involving the USB service port... we shall see! 

[buchro]

Same issue in Australia 

[buchro]

Same with my 930d