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Astronaut

Bixby Wont respond on my fridge

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When i Try and use Bixby on my samsung smart fridge and say "Hi Bixby" it say "Something went wrong please try again later"... How do i fix this so Bixby works and responds to my voice?

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Samsung Moderator
Samsung Moderator

Re: Bixby Wont respond on my fridge

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Make sure the microphone is on. Make sure that your family hub is fully up to date. You can also try resetting the Family hub. If these do not help I recommend having a service technician have a look. You can send your full model code and serial number via private message or call 1-800-SAMSUNG to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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13 REPLIES 13
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Constellation

Re: Bixby Wont respond on my fridge

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Did you fix the problem? Just got mine today and I have the same error 

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Constellation

Re: Bixby Wont respond on my fridge

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I got mine like 2 weeks ago and I'm having the same problem.

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Constellation

Re: Bixby Wont respond on my fridge

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Hi did you ever receive a response on this? Just got my fridge a few days ago and experiencing the same issue. 

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Astronaut

Re: Bixby Wont respond on my fridge

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I had same problem here. How to fix it. 

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Samsung Moderator
Samsung Moderator

Re: Bixby Wont respond on my fridge

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We are sorry to hear about this. Please provide the model number for the refrigerator.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Constellation

Re: Bixby Wont respond on my fridge

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RF265BEAESR 

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Samsung Moderator
Samsung Moderator

Re: Bixby Wont respond on my fridge

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Make sure the microphone is on. Make sure that your family hub is fully up to date. You can also try resetting the Family hub. If these do not help I recommend having a service technician have a look. You can send your full model code and serial number via private message or call 1-800-SAMSUNG to get started.







Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

View solution in original post

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Asteroid

Re: Bixby Wont respond on my fridge

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I have the same problem. We just got the fridge today, made sure it's up to date, and tried to launch Bixby. It goes to the Bixby welcome screen but when I tap "Next" it doesn't do anything. 

It's also rejecting one of my accounts, saying invalid ID or Password while that same account is used on other devices with no problem.

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Asteroid

Re: Bixby Wont respond on my fridge

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I was able to get Bixby working on our fridge by doing the opposite. I disbled the mic and voice wakeup after seeing this error. 


Once I did that, it completed set up successfully and now works. 20200517_221226_LI.jpg

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