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Original topic:

Bixby Wont respond on my fridge.

(Topic created: 04-04-2020 11:00 AM)
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userqGnOHUcPlD
Constellation
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Kitchen and Family Hub

When I Try and use Bixby on my Samsung smart fridge and say "Hi Bixby" it says "Something went wrong please try again later"... How do I fix this so Bixby works and responds to my voice?

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userwrahPFj89v
Constellation
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Kitchen and Family Hub

Refrigerator Model #:  RF265BEAESR/AA.   Screen says "something went wrong.  Try again later" when trying to use Bixby.  It hears me because it responds with the message.  WiFi is on.  

userWo5hCRu5aq
Constellation
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Kitchen and Family Hub

I just got my new RF28N9780SG and just stay at "Hi there! Welcome to the new Bixby" and doesn't not do anything when I press Next. What is the problem??

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Mstigger1969
Asteroid
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Kitchen and Family Hub

I had the same problem. You hv to reset everything. Just like your computer. Log off on your fridge, log out of bixby on your phone & Uninstall the smart things app on your phone. Restart your phone & then reinstall the smart things app on your phone. After doing this, log in to the fridge. You sold be good to go. I did this & Bixby & the fridge are friends again. Lol.  I hope this helps. 

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