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Gas Range NX58M6630SS/AA losing power when igniting multiple burners

(Topic created: 04-27-2021 06:37 AM)
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userTdWL9zX3aJ
Constellation
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Kitchen and Family Hub

My range has started losing power (turns off ) when I am using more than one gas burner. Basically, if I ignite the burner, the power goes off. It happens regularly and has messed up meals because the oven and the timer turn off. It is a pain to reset the clock on a daily basis as well. Any ideas as to what might be causing this? It is NOT the breaker, just the oven. Thank you in advance for any help

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SamsungAl
Samsung Moderator
Samsung Moderator
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Kitchen and Family Hub

How long have you had the range versus how long this has been happening?


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userTdWL9zX3aJ
Constellation
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Kitchen and Family Hub

I have had the range for about 2 1/2 years. It has been happening for about 3 months. It started out as a once in a while thing to a now sometimes multiple times per cooking session.

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Solution
SamsungLK
Samsung Moderator
Samsung Moderator
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Hey, give this link a shot: https://www.samsung.com/us/support/troubleshooting/TSG01001952/ If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
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SamsungLK
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An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


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