Original topic:

Gas Range

(Topic created: a month ago)
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sjb184
Constellation
Options
Kitchen and Family Hub

I am currently unable to use the 'Bake' or 'Roast' function on my gas range without the oven going into 'Keep Warm' at 175F and never reaching the selected temperature.   I have tried unplugging the range, shutting the breaker off for 15 minutes with no luck.  The 'Air Fry' and 'Broil' functions work properly.  I also tried to to shut off 'Keep Warm' by pressing the 'Keep Warm' button and nothing happens.  Any suggestions are welcomed.

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Samsung_Moderator
Community Manager
Community Manager
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Kitchen and Family Hub

Hello there, we are so sorry to hear about the "bake" and "roast" function now working on your range and would like to look into this for you assist. Can you provide the full model code for your specific range for review?

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sjb184
Constellation
Options
Kitchen and Family Hub

NX60A6511SS/AA

 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

I suggest doing the following to fix the issue:

-Check the door to make sure it's closing all the way

-Check the circuit breaker to verify that it's not tripped

-Verify there's no damage to the power cord as well as power is going to the outlet it's plugged into

 

If the above troubleshooting steps didn't help, you would need to speak with one of our moderators via private message. Service would be required to resolve the situation, however, if you've already had service multiple times and the issue continues, We would need to review your case further so ask that you send us a private message as well.  Please feel free to reach out to us directly via one of the following options and with a link to our thread along with your full model and serial number. 

Facebook Messenger: http://m.me/samsungsupport
 X (Formerly known as Twitter) https://twitter.com/messages/compose?recipient_id=18768513
Or you can use the following link below to request service. https://www.samsung.com/us/support/service/