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Ice Maker Issues (not making ice, freezing, etc.)

(Topic created: 09-01-2020 01:52 PM)
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usertGuuIwakis
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Kitchen and Family Hub

Having the same problem with Samsung ice maker  freezing up not making ice.  I have to use the blow dryer to thaw it out weekly. It's been replaced by company I purchased it from, but the new ice maker they installed does the same thing. It's a default in factory refrigerator. All of them should have been recalled by Samsung. Samsung is coming out tomorrow to fix it again. We should all demand a replacement refrig.

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useruiTB8X9C4G
Constellation
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Kitchen and Family Hub

Thanks, since this morning I managed to chip most of the exterior ice, but it seems like the last batch is stuck before exiting to the side.

user9J9qvVxrAE
Constellation
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Kitchen and Family Hub

I have exactly the same problem with my fridge but Samsung accepted it as a warranty failure.... my problem now is that the costumer services is the worst in the planet, I have from 9/21 trying to get an appointment to fix the problem

userTk41XAKxrh
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Kitchen and Family Hub

I have the same issue. Samsung moderator can u help witg this?

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CYbold
Asteroid
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Kitchen and Family Hub

Same problems have started recently with my 2.5 year old fridge RF28HFEDBSR/AA.   Continues to freeze up every couple weeks.  Very frustrating as this is clearly a design flaw.   I found this YouTube video showing several potential issues and solutions.  I have not yet pursued any of these however.   https://www.youtube.com/watch?v=G85u6X62sPg

 

We built a new house 2.5 yrs ago and spent at least $7500 and purchased all new Samsung appliances for Kitchen and basement bar as well as 2 new Samsung TV's.  I will never purchase Samsung again.  I should have listened to a friend who recommended KitchenAide.

  • Upstairs Fridge: Ice maker freezes up
  • Downstairs Fridge:  Buzzing - sounds like fan blades are contacting something
  • Oven:  Fried circuit board - i had to pay tech to come replace it; per technician likely was a mfg defect on a solder joint but was after warranty
  • Dishwasher - anoying noise began 6-12mo old; see previous post with no resolution here:  https://us.community.samsung.com/t5/Kitchen-and-Family-Hub/Dishwasher-DW80M9550US-buzz-hum/m-p/12489...
  • 75" TV - i had to have LCD replaced because of discoloration (this was covered *mostly* by warranty, except I had to pay for labor)

 

 

Are you having issues with your Samsung direct cool ice maker? This ice maker service kit may be the solution to your problems. The service kit includes an updated ice maker, drain tube, y-clip kit, and main control board that helps the ice maker from freezing up. Table of Contents: 0:00 - Intro ...
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