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03-23-2020 09:16 AM (Last edited 06-02-2023 05:29 PM by SamsungAl ) in
Kitchen and Family HubI have a NX58M9420S oven, the light in the oven will no longer turn off (for past 5 days) and oven will no longer heat up. Any trouble shooting ideas? the burners work fine.
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03-24-2020 09:55 AM (Last edited 06-30-2023 04:44 PM by SamsungAl ) in
Kitchen and Family HubMake sure the door hasn't been left open.
- The oven will shut off if the door is left open for too long. This just a safety precaution.
Confirm you're not in demo mode.
- If you're in demo mode, the display will show tESt ( or tE,5t) some models show a d on the display. When in demo mode, the oven and cooktop will not heat( although a gas cooktop will still ignite).
- If you have access to your user manual, the instructions to disable the demode are available. If not visit www.samsung.com with your model number and download the user manual for free.
Check the gas pressure( for gas ranges)
- If the oven does not ignite at all, light one of the burners on the cooktop and try again. If the oven heats up when the burner is lit but not when the cooktop is off, the gas pressure is too high. if the range was recently installed, contact a professional installer, otherwise, contact the gas company.
turn off the circuit breaker for 30 seconds, then turn it back on.
- If there is still no heat, use the following link to find a list of service centers near that can do the in/out of warranty repair. http://www.samsung.com/us/support/service/location
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.