Refrigerator family hub touchscreen unresponsive/display doesn't work

[userop64rKJLlo]

My family hub touchscreen does not respond to touch since yesterday , I can’t unlock the screen. I turned off the screen and turned it back but I can’t unlock the screen. I unplugged the fridge and it didn’t work either.

[userTBwbcgKAYp]

 we have the same issue - it started 2 days ago with the update- I can't locate a way to unfreeze the screen-  I know this doesnt help you

Hal

[userTHLXXtUo7A]

same issue! Samsung authorized tech is charging 200 bucks just to come look plus P&L. This is complete BS. 

[userwLv4AgCh0Y]

I can't even get one to come out here. 

[userR1QchXqcXs]

Was there a resolution to this?  Mine is doing the same thing. 

[user4vERGr1Nyj]

Same here I have bought many Samsung products in the past, but this is ridiculous.

[usertX3NoZt7Hh]

Mine an RF28HMEDBSR was triggered coming back on from a power outage. I don't appear to have a red switch on either door or any other openable compartment to hide a switch in. Is there an off switch for this model? The screen keeps blinking but the touchscreen is unresponsive. No error codes just the temp blinking and blinking..? 

[userofYonza1qE]

This is not an adequate solution and given the amount of issues, this looks like Samsung family hub fridges have defective manufacturing.

[useruyHyvPtptE]

This is bad for business

Have had this frigerator for 16 months 

and nothing but problems

First the fan went out then the touch screen on the frig.

How can I fix the touch screen

[Anonymous]

@useruyHyvPtptE    We are sorry to hear about this. Please send the full model and serial numbers to this PM Link.

[flowerchld]

None of these solutions worked for me. Here  is what DID. I turned off the screen (the red button above the door.) I then unplugged the fridge for 5 minutes.  Plugged the fridge back in and then turned on the screen with the button above the door.  This seemed to reboot the tablet in a way that either unplugging or turning off the screen alone did not. Hope this helps someone else!