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Refrigerator won’t dispense water after replacing filter

(Topic created: 08-01-2022 11:58 AM)
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userRrWNg1cQE2
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Kitchen and Family Hub

 

I have a RS25J50. I replaced the filter and now it won’t make ice or dispense water. If I remove the filter I get water through the door again. I have tried several filters thinking one might have been bad, but that doesn’t work either.  Any suggestions?

 

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Samsung_Moderator
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Kitchen and Family Hub

Hi everyone! I know how frustrating it can be to have your dispenser not dispensing as it should. But not to worry, I'm providing a link below to a step by step guide that should get your refrigerator back to dispensing as it should. 

https://www.samsung.com/us/support/troubleshooting/TSG01001875/

However, if you complete these steps, and the dispenser is still not dispensing, the refrigerator will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/

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2 Replies
Nisou
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Kitchen and Family Hub
I think it's a smart refrigerator trying to save water coz we're in a drought
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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
Kitchen and Family Hub

Hi everyone! I know how frustrating it can be to have your dispenser not dispensing as it should. But not to worry, I'm providing a link below to a step by step guide that should get your refrigerator back to dispensing as it should. 

https://www.samsung.com/us/support/troubleshooting/TSG01001875/

However, if you complete these steps, and the dispenser is still not dispensing, the refrigerator will require service. There’s a couple options here we can take based on your warranty status. 
If you’re in the one-year manufacturer’s warranty, please gather together the full model and serial number of your unit, and have ready your name, street address, 2 phone numbers (Best contact, alternative number), email, and place of purchase. Provide this information to an agent, in one of the following options below:
1.) Reach out to a Moderator directly, by selecting our name and the message option. When messaging please use a link to this thread in addition to the info above.
2.) Reach out to us on Facebook or Twitter. Please provide the same info as above, as well as the link to your thread.
3.) You can also contact 1-800-726-7864, if you’d like to speak with a live agent about this situation.
4.) Last, if you wish to speak with a live agent and don’t want to call in, you can reach out to our Live Chat team. 
If you’re out of the one-year manufacturer’s warranty: 
1. You can utilize this link to locate an authorized service center in your area to obtain estimates for repairs: http://www.Samsung.com/us/support/service/location or reach out to any local repair shop.
2. The other option, would be a replacement of the unit. Samsung.com offers amazing deals on different models that may be to your liking, check out those deals here: https://www.samsung.com/us/refrigerators/