I just Got a DU7200FX smart tv. I am Connecting it to a Direct TV streaming box (android tv). The box supports HDR video enhancement. When I look at the menus in settings, HDR is grayed out. Is there any way to turn it on so that I can use HDR. The picture is pretty good without it, but any enhancement would help.
Hi there, Thanks so much for asking about this. I'm providing a link below that has detailed information on why certain menu options might be grayed out. Please let us know if this helps.
I understand that HDR is grayed out because itās not available but I donāt understand why itās not available? Why on earth would you make a tv without HDR and not say upfront before someone buys it that itās not available. Fortunately the picture is really good but itās annoying that every time I put on a 4k channel, I get A message from the Osprey cable box saying that the picture would be better if HDR were turned on.
I see how this can be frustrating from the model provided it does support HDR the issue will come down to how the TV is connected to the streaming device. As not all HDMI cables can support HDR. I would recommend making sure you are using the proper cable that does support it, It needs to be HDMI 2.0 or higher to work. Also, I would recommend making sure that HDR is working on apps directly from the TV. Like Netflix or any other streaming app.
I got A new cable just to be sure. When I use My Samsung remote an go home and settings, it says HDR is not available on my tv. When I go into Netflix on the Samsung I do not see any reference to hdr so I donāt know if itās on or off. Is there a software update available for this
