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‎09-25-2024 08:13 AM (Last edited ‎10-15-2024 11:25 AM by SamsungCaleb ) in
LED and OLED TVsI have a M5300 HDTV not connecting to the internet consistently. I use to connect wirelessly but that only works occasionally now. It has connected wired using a repeater for the connection but that does not seem to work now. I can connect using an attached FireTV stick.
Obviously the best way for it to connect is wirelessly.
Any ideas as to how I can fix this. Thank you.
Solved! Go to Solution.
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‎09-25-2024 11:05 AM in
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‎09-25-2024 02:03 PM in
LED and OLED TVsopq9, if by you saying "force restarting" you mean unpluging and then replugging in the TV, or pressing the start button until the TV restarts, I have tried these a number of times and they don't seem to do the trick. Thank you.
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‎09-25-2024 02:10 PM in
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‎09-25-2024 02:14 PM in
LED and OLED TVsI have restarted my router, and my router is my modem. Thank you.
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‎09-25-2024 02:15 PM in
LED and OLED TVsIt just connects wirelessly for a while and then disconnects, and I fish around to fond something that woks
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‎09-25-2024 02:16 PM in
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‎09-25-2024 06:48 PM in
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‎09-25-2024 02:17 PM in
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‎09-26-2024 08:16 AM in
LED and OLED TVsHello! @userCenutcHdeq Thank you for posting about this. Can you restart your TV router? sometimes, a simple restart can help refresh connections. Also, Ensure that your TV is running the latest firmware, as software updates often contain fixes for network-related issues. Last resort you can try to factory reset the TV. Here is a link you might find helpful: https://www.samsung.com/us/support/answer/ANS00077524/
If the issue persists I recommend getting a
service technician have a look. As we would like to gather additional information and look at this on a case-by-case basis, please provide the device's full model code and serial number and your best contact phone number, name, and email.
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If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit:http://www.samsung.com/us/support/service/location
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