ONE UI Update broke my OLED TV Samsung Home Page

[Doug33837]

Greetings Samsung Community,

I hope this message finds you well. Last week, my S95C OLED television underwent a software update, transitioning to the new ONE UI app interface. Since this update, I've been experiencing some troubling issues. First, the app hub (HOME Page) is frozen, making it impossible to navigate through my applications. The apps buttons on the Samsung TV will load the Netflix, Prime etc. I can get other apps to load, but only using the Alexa voice controls. But the hub software is not working since the ONE UI update.

Where would I post SW Update issues or feedback

I would greatly appreciate any advice on how to resolve these issues or the best steps to take moving forward.

Thank you!

[eddimund]

Having the same issue here. Any help would be appreciated 

[tones1278]

Same here. Following for any acknowledgement from Samsung and hopefully a fix.

[Gawain_12]

This has just happened to me on my s95C oled 

[Gawain_12]

My S95 C oled home screen has frozen I can not use the controller to scroll through apps. Happened today after the latest update. I will be contact Samsung customer support. Hope this is fixed soon so annoying. 

[Nightscope]

I'm having all sorts of issues after the update. My picture quality has taken a hit and brightness and colour in gamemode seem far worse. I'll have to return it and try a s95d as my s95c is only 2 weeks old. How disappointing to have this happen.

[user_ams007]

Please note that you are not the only one who is experiencing problems after the Firmware update. Currently, i am not sure what happened during the update. Please post as much information as possible. So that Samsung Support can find a solution to the problem, I recommend you contact them and explain everything, The support phone number is listed below

+1 800-726-7864

[iLLGenius]

new TV Neo QLED QN55QN90c completely trashed my WIFI. will not play videos. when it does the picture stutters and its unwatchable. it was working perfectly until the TV forced a ONE UI update. on top of that the entire UI Freezes and is unresponsive.

[user_ams007]

I'm sorry that you are experiencing problems, Samsung is aware of this,

[Samsung_BvBjiPH]

I have an s95c with an HDMI 4K Roku connected to it. Everything worked perfectly until the Samsung one UI update. Now every time I turn the TV on it does a few things. 

1.  As soon as I go to the Roku interface it automatically starts launching the Roku ads channel. No way to stop this. I've looked every way possible for the settings and it only began after the Samsung update 

2.  When starting Netflix and trying to watch any episode it automatically pauses. The little flowery icon indicating that the TV is working comes up and then it pauses. 

Please help with this. It's very frustrating is I've tried every setting known to man and nothing seems to work