Original topic:

ONE UI Update broke my OLED TV Samsung Home Page

(Topic created: a week ago)
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Doug33837
Asteroid
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LED and OLED TVs

Greetings Samsung Community,

I hope this message finds you well. Last week, my S95C OLED television underwent a software update, transitioning to the new ONE UI app interface. Since this update, I've been experiencing some troubling issues. First, the app hub (HOME Page) is frozen, making it impossible to navigate through my applications. The apps buttons on the Samsung TV will load the Netflix, Prime etc. I can get other apps to load, but only using the Alexa voice controls. But the hub software is not working since the ONE UI update.

Where would I post SW Update issues or feedback

I would greatly appreciate any advice on how to resolve these issues or the best steps to take moving forward.

Thank you!

41 Replies
eddimund
Constellation
Options
LED and OLED TVs

Having the same issue here. Any help would be appreciated 

tones1278
Constellation
Options
LED and OLED TVs

Same here. Following for any acknowledgement from Samsung and hopefully a fix.

Gawain_12
Constellation
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LED and OLED TVs

This has just happened to me on my s95C oled 

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Gawain_12
Constellation
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LED and OLED TVs

My S95 C oled home screen has frozen I can not use the controller to scroll through apps. Happened today after the latest update. I will be contact Samsung customer support. Hope this is fixed soon so annoying. 

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Nightscope
Constellation
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LED and OLED TVs

I'm having all sorts of issues after the update. My picture quality has taken a hit and brightness and colour in gamemode seem far worse. I'll have to return it and try a s95d as my s95c is only 2 weeks old. How disappointing to have this happen.

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user_ams007
Planetary Samsung Care Ambassador
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LED and OLED TVs
Please note that you are not the only one who is experiencing problems after the Firmware update. Currently, i am not sure what happened during the update. Please post as much information as possible. So that Samsung Support can find a solution to the problem, I recommend you contact them and explain everything, The support phone number is listed below

+1 800-726-7864
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iLLGenius
Constellation
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LED and OLED TVs

new TV Neo QLED QN55QN90c completely trashed my WIFI. will not play videos. when it does the picture stutters and its unwatchable. it was working perfectly until the TV forced a ONE UI update. on top of that the entire UI Freezes and is unresponsive.

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user_ams007
Planetary Samsung Care Ambassador
Options
LED and OLED TVs
I'm sorry that you are experiencing problems, Samsung is aware of this,
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Starnosky
Constellation
Options
LED and OLED TVs

Same for me.   The update has disable Direct TV and You Tube TV.   Neither app will work after the update.

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