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Original topic:

Pale Green Box says, "SET UP TV" - just started appearing

(Topic created: 04-10-2020 04:24 PM)
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usergFDbj1J6Pf
Asteroid
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LED and OLED TVs

UM43MU6300F TV in service for a year or so; this box now recently  appears every time TV is turned on.  When choosing the white box on the right hands side of the green box, "Set Up TV" and clicking ok, nothing happens, box disappears.  All inputs work correctly: Antenna, Tivo (HDMI 1), Cisco (Cox) cable box (2) Sound bar (3).

Using the TV smart remote, and clicking ok on the (last) selected source dismisses the green box.  But, it's really annoying to have to suddenly do this, since if not dismissed it hangs around for about 15-20 seconds obscuring portion of screen.

I have rerun set up with no positive results of getting rid of this.

Any suggestions??  Thanks!

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SamsungTam
Samsung Moderator
Samsung Moderator
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LED and OLED TVs

I'm having a difficult time pulling up your model number. Can you double-check this for me? Also, can you tell me the firmware your TV is running? 


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usergFDbj1J6Pf
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Sorry,  N not M,

UN43MU6300F at version 1270 which is stated as most recent when I ask for an update.

 

thanks so much for your reply

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Solution
SamsungRei
Community Manager
Community Manager
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LED and OLED TVs

Have you tried doing a factory reset before rerunning the setup? https://www.samsung.com/us/support/answer/ANS00077524/

 

Will you please send a private message with the serial number? http://bit.ly/2XERsky



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usergFDbj1J6Pf
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LED and OLED TVs

Thanks, I will do the factory reset later this morning; thanks!

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usergFDbj1J6Pf
Asteroid
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LED and OLED TVs