Samsung remote trying to pair a keyboard

[DJLOVE0454]

I cannot connect my smart remote to my TV (UN65MU6300). The on/off button will power the TV, but when I press any button the TV says "Connecting to the keyboard..." and then says it failed, and asks me to press the pairing button on the keyboard.

I've pressed the back and play/pause button to pair, and I've tried taking out the batteries and holding a button for 20 seconds to discharge them. I'm also using brand new batteries.

I also tried running the TV through the setup.

[SamsungLK]

I can definitely understand how frustrating this may be. Was this the remote that came with the unit?

[DJLOVE0454 · Accepted solution]

I found a solution.

First, turn off and unplug the television for 60 to 90 seconds.

Next, remove the batteries from the remote.   

Then press the power button on the remote and hold it for 90 seconds.

Plug the television back in.

Use the remote to turn the TV on.

Yes the problem should be fixed.

[MsBri1]

Thank you so much for the update, I am so happy you were able to resolve the issue. 

[jlilnc14]

That didn't work for me. What worked for me was putting a network cable. Seems like the wireless hardware on the TV works only half the time.