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Samsung smart TV changing channels on it own

(Topic created: 01-01-2024 12:58 PM)
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Larryb1951
Cosmic Ray
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LED and OLED TVs

My Samsung smart TV keeps changing channels 0n it own I watching Pluto tv and it automatically changes to another channel usually Samsung plus any ideas why?

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Tunjibolajilife
Constellation
Options
LED and OLED TVs

Today is 24th June 2024, and 75inch Smart TV is barely 2months old. TV changes away from YouTube to Samsung app home by itself. This is absurd! This is not a cheap Tv, why this?????please fix this, so disappointed.

Isobaric
Constellation
Options
LED and OLED TVs
Same issue with my Samsung TV. Keeps switching from the MLB TV to the Samsung channel. This needs to be fixed if they give a **bleep** about their customers. I thought it was just mine until I found this thread. Come on Samsung!! Get your **bleep** together!!
chinq
Constellation
Options
LED and OLED TVs
Samsung when atr you going to have a solution for this problem????
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Samsung_Moderator
Community Manager
Community Manager
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LED and OLED TVs

Hello! Thank you for posting about this. I completely understand your concerns with the TV channels changing on their own. Have you checked the source it's happening on? What remote are you using? 

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chinq
Constellation
Options
LED and OLED TVs
I checked source, it's tv. Using Samsung remote. Remote is fine.
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
LED and OLED TVs

I think it would be a good idea to let a service technician have a look. As we would like to gather additional information and look at this on a case-by-case basis, please provide the device's full model code and serial number as well as your best contact phone number, name, and email.  


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 If your unit is out of warranty and you would like to receive quotes on service/labor from an Authorized Service Center near you, please visit: http://www.samsung.com/us/support/service/location

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