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Hello, I bought 2 HG40EC890XB tvs, they are hotel models. I would like to know if it is possible to install a different firmware via USB in... View Post 
Samsung_Moderator
Thanks for reaching out. Support for US products is the focus of this forum. As your device is a non... View Post |
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My remote is working totally fine except for volume button (up/down/mute). I reset my TV and the volume button worked fine after that…only to stop... View Post
Samsung_Moderator
I see. Since all the other buttons are functioning, and resetting the remote didn't help, we would r... View Post |
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After just eight months, my S90C developed a red square on the lower right side of the screen. Samsung refuses to help — their customer... View Post 
Mikeymikeo
I ordered a TCON board, hoping it will fix the issue. It makes me sick to think my $1,800 TV is brok... View Post |
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This seems to be an issue for many. When Ambient mode is enabled, it will change the image every 60 seconds or so and there is no way to stop it. I... View Post
Samsung_Moderator
Hi there, Thanks so much for asking about this. I'm providing a link below to our guide on Ambient M... View Post |
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Hi, just bought an oled 65in S90DD tv. and I would like to know how to remove the channel info banner that pops up every time for about 2 seconds... View Post
Samsung_Moderator
Thanks for the quick reply. Since you're using an Android device, there's a few different ways you c... View Post |
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Model: UN58TU7000F I tried: - Unplugged, waiting for several minutes then plugging it back. - Factory reset - Soft... View Post 
Samsung_Moderator
Hi there! Thank you for reaching out. I know how aggravating this is and am happy to help! Have you ... View Post |
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Is there any way to permanently disable the Accessibility Menu Shortcut Key (hold mute for 3 seconds)???? My 80 year old mom keeps... View Post
Samsung_Moderator
You are very welcome! Thank you for trying! And will reach out to them. Have a good day! View Post |
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I just spent 2 hours with Samsung Support and YouTubeTV support on 1-28-2025... At the end of my YouTubeTV support session, the YouTubeTV support... View Post 
OleFraFaaborg
Several post in several fora show that this is a tizen issue and not dependent on model numbers. I h... View Post |
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The equalizer is all greyed out. I can change the subwoofer but nothing else. View Post
Samsung_Moderator
Hello! Thank you for reaching out! Can you please check if you are using standard sound mode, you ca... View Post |
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Was watching TV and the TV just shut down. Checked plugs - outlets - connections - etc...and getting nothing. No red light - no sign of life.... View Post
Samsung_Moderator
Hello @ccurti! Thank you for reaching out! This is something that will require service, depending on... View Post |
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HG55Q60A TV "Network" is grayed out. And no option coming for factory reset. Any help is appreciated. It is a brand new tv, It was not... View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend attempting the troubleshooting in the following... View Post |
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Did a factory reset because the tv menu was not responding. TV is now stuck on Step 3 and unable to clear/ go back, or reset again. Prior post... View Post 
user0WopqqX3s4
Thus worked for me. Thanks! Did your steps then just skipped everything during setup and manully con... View Post |
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I have the model Ln46c530f1fxza and it is from 2010 Everytime I turn it on, there is a start up sound that is too loud and waking up people in... View Post
Samsung_Moderator
Hi @misterno. Unfortunately if the disabling the sound through the menu didn't work, service may be ... View Post |
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Samsung 55 CU7000D Series tv turns on repeatedly View Post
Samsung_Moderator
Hey, I know how annoying this can be. Let's get this Let’s get this situated for you as soon as we c... View Post |
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Samsung Smart TV does not show Alexa App. How do I set Alexa up on this TV View Post 
useryCA5A0jZKp
The technical specifications for your model UN85DU7200DXZA (Costco) https://mobilecontent.costco.com... View Post |
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Has anyone ever set a Maintenance Mode PIN on a Samsung Smart TV then forgotten it? Any way out of this? View Post
Samsung_Moderator
Hello! Thank you for reaching out! I would recommend doing a reset, you should be able to use the 00... View Post |
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Anyone know where/how I can get the unlock codes and procedure for a HG32ND690DF Tv? View Post
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
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I am using a PC connected to my Samsung S90D TV via a USB-C to HDMI 2.1 cable. It works fine right when the cable is plugged in or right when the... View Post 
Gumball2452
The cable matters usb c to hdmi cable fixed the issue for me. https://www.amazon.ca/Cable-Matters-HD... View Post |
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After just over 2 years of use, my S95B has developed burn in. It is no longer in warranty (please don’t rub it in, I’m very annoyed with myself)... View Post
Samsung_Moderator
Hello! Thank you for reaching out! This is something that will require service. Depending on your wa... View Post |
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I have a UN55HU9000 Tv with a SEK-4500 evolution kit from 2018 connected. When I try to install the Max app I get this error message and... View Post 
Samsung_Moderator
Unfortunately, I would be unable to assist with updates as we only do troubleshooting. As for the ot... View Post |
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Samsung_Moderator
Hello @Celesteb77! Thank you for reaching out! This seems to be an issue with Hulu itself since ever... View Post |
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Cannot use film mode OLED TV View Post
Samsung_Moderator
After looking into this further film mode is only available on interlaced sources such as 1080i or 4... View Post |
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I’ve just got the QE65QN85D 2024 Neo QLED. First impressions, the screen is incredible. However I’ve noticed when watching something that is more... View Post 
Samsung_Moderator
Thank you so much for reaching out! This forum is for the support of US products and customers. We d... View Post |
