TV will turn on, but unresponsive

[userxYFHqr6QvK]

First of all, this tech support process is terrible.

As for my particular problem, it started with the volume not working similar to other people’s problems.  The for a while I would get a “can not connect to Samsung server” message and now, I turn on the TV with the remote and only get “”TV plus”.  The home button will not work and I can not change inputs or go to settings.

At a loss as what to do.

[Anonymous]

I am sorry to hear about this. Please provide the model number and current software version for your television.

[userxYFHqr6QvK]

UN55MU6300F

Cant access software version as TV will not leave the “Sources” menu.

thx

[Anonymous · Accepted solution]

Please cold boot the television using the following steps.

Turn on the TV.

Press and hold Power on the remote until the television turns off and back on.
Reconnect to your WiFi network.

If you continue to have issues with your connection, please send the serial number for the TV to this PM Link.

[SamsungLK]

An Accepted Solution has been marked and provided for this thread. The thread will now be locked for further replies. in hopes to keep the integrity of the thread from steering in a non-technical manner. If you have a separate concern, feel free to post again or send one of our moderators a private message with more details. Please note duplicate posts on similar subjects starting 2/1/21, will be removed to keep our community organized and make it easier for our users to find resolutions and needed content. Remember that if you do make a post, please include as many details about your symptoms as possible. Also, make sure that your title is a good summary of the overall situation that's occurring with your product. Thank you for being part of the community!