Trouble using antenna with Smart TV

[iluvgolf18]

I am trying to hook up an antenna to my Samsung 4k HD Smart TV.  When I go to the Source menu, there is no source for the antenna.  If I click on the TV option, it brings me to TV Plus instead of prompting me to scan for over the air channels.  Also, when I go to Settings and then Broadcast, the Broadcast option is greyed out.  My TV is connected to the Internet.  I checked for updates and there were none.  Any help in this matter is greatly appreciated!  Thanks!

[iluvgolf18]

The antenna works fine on my other Samsung TV.  I put the input on TV and scanned, and it found all my local channels.  So it's not the antenna.  So the problem with the Smart TV is that it's not recognizing the antenna and not giving me a TV source option to choose from?

[iluvgolf18]

It wouldn't let me reply to the last post, so I'm replying to an earlier one.  Here is a picture of the sources I get with the antenna hooked up.

[Samsung_Stephanie]

Can I ask if you are using a DirectTV antenna?

[iluvgolf18]

I'm not sure what you are asking.  When I click on the DirecTV source, it comes up with my DirecTV channels.  It doesn't ask me anything about scanning.  And when it's on the DirecTV source, and I go to Settings, the Broadcast Option is still greyed out.

[Samsung_Stephanie · Accepted solution]

Just to confirm, have you tried a factory reset on the TV with the antenna connected? The reset itself would not affect the antenna while connected, but it may help the TV to recognize the antenna when it boots back up. Also you can check out the following link to (https://www.samsung.com/us/support/answer/ANS00062206)If this does not help then my next recommendation would be to have a service technician out as it might be a bad coax port on the TV. 

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[userEhiwclh7mZ]

Hi, I've had a similar issue, my new TV doesn't pick up any channel from my antenna. I've tried the factory reset and switching it off at the plug, but it still doesn't find any local channels. 

[userOtnzl0eCnr]

I had the same problem, air antenna was not recognized by Samsung 2020 smart tv but works ok with an older model.  Before reset the TV to factory default, gave a 2nd thought, so I disconnected power cord for a few minutes and tried again. Still no help. I repeated that and waited for 2 hours before reconnect. This time I was able to see in setup/broadcast/auto scan.  It picks up over 70 channels and also added a Live TV Air icon to the smarthub bar. I am able to change channel with Samsung remote control . Interestingly, after the last discovered air channel, Samsung TV channel will continue on.  I think Samsung has to fix the bug that let many cord cutting people dealing with this difficulty.  

[usern4P0AZBLyU]

I am having this same issue. Model number UN70TU7000B. I have done 2 factory resets, unplugged and replaced everything. The antenna is a brand new HD digital antenna. The antenna works on my other TV, granted that one is older. The TV recognizes the antenna upon reset, but does not grab any channels when scanned. Do I need to do a system update or something?

[userX0zvvHnut6]

will factory reset wipe out the apps I've saved like Netflix?

[userqy8FTxj6wT]

I have model UN75NU800DFXZA.  When I go to the Source menu, there is no source for the antenna.  If I click on the TV option, it brings me to TV Plus instead of prompting me to scan for over the air channels.  Also, when I go to Settings there is no "Broadcast" option--not even one that is greyed out.  My TV is connected to the Internet.  I checked for updates and there were none.  Any help in this matter is greatly appreciated!  Thanks!