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‎11-09-2020 05:55 PM (Last edited ‎02-03-2021 07:49 AM by MsBri1 ) in
LED and OLED TVsWe have been having issues on our tv with the volume. When trying to move up or down its moves once and goes right back to what it was at. We have tried on the samsung, firestick and DirecTV remote with all having same issue. We have to reset tv numerous times for it to work. This happens daily and is very frustrating.
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‎01-28-2021 05:54 PM in
LED and OLED TVsThe volume control freezes up and I've tried all the suggested fixes. Help before I throw the thing out and NEVER purchase another Samsung item.
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‎02-02-2021 09:23 AM in
LED and OLED TVsI'm sorry to hear that, does this occur when using the remote app on your phone? Also does this occur if you factory reset the TV?
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‎12-18-2020 09:15 PM in
LED and OLED TVsEverytime we try to change the volume for the past 3 or 4 months it gets stuck. We have exhausted all efforts. New batteries, reset volume, check signal, unplug the TV. Malarkey. Definitely not thinking to buy another Samsung TV. Doesn't even work with my Samsung galaxy s10 phone remote. Completing annoying and irritating. This TV isn't even new.
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‎12-22-2020 08:36 AM in
LED and OLED TVsI recommend letting a service technician have a look. Send your full model code and serial number via private message directly to get started.
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‎01-07-2021 03:55 PM in
LED and OLED TVsTV volume control sticks at a volume level and can't increase / decrease. The first time it happened, thought it was remote, but happens with both remotes. Turning system on/off with remote didn't work. Changing sound settings didn't work. Running diagnostic didn't show anything wrong. Had to unplug, wait a minute, and replug. This was okay until it started happening more frequently, although still intermittent. Annoying.
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‎02-03-2021 07:33 PM in
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‎02-04-2021 08:20 AM in
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‎02-01-2021 02:24 PM (Last edited ‎02-05-2021 08:51 AM by MsBri1 ) in
LED and OLED TVsMultiple times a day the TV volume gets locked up and cannot be adjusted from any other remote controls. There is no permanent fix I've tried anything and everything it'll work for an hour and then gets locked up again Samsung please reach out to me with a solution for this it sounds like it's an ongoing issue with your product
model un65mu630df
serial <hidden>
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‎02-01-2021 04:26 PM in
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‎01-26-2021 07:29 AM in
LED and OLED TVsMy tv volume is stuck.