JUMP TO SOLUTION Solved

Original topic:

voice guide will not shut off-Samsung UHD 8 Series

(Topic created: 06-02-2021 08:31 AM)
2270 Views
userTX9jr1GX0z
Constellation
Options
LED and OLED TVs

I turned off voice guide, but the voice still can be heard!  

0 Likes
Reply
3 Replies
SamsungLK
Samsung Moderator
Samsung Moderator
Options
LED and OLED TVs

Do you have the unit plugged into a wall socket or surge protector?




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply
userTX9jr1GX0z
Constellation
Options
LED and OLED TVs

It is plugged into the wall outlet.  Why would that matter?  

0 Likes
Reply
Solution
SamsungLK
Samsung Moderator
Samsung Moderator
Options
LED and OLED TVs

I know it is weird but sometimes having the unit directly plugged into a wall socket fixes some of the more uncommon issues with televisions. I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case by case basis please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.  
 
Send a message on Facebook 
 
Send Message on Twitter 
 
Send Message to Moderator




Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.


Please note, notification emails are a DO NOT REPLY address, you must log-in on the community page in order to respond.

0 Likes
Reply