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G5 Odyssey Displaying green dot grid

(Topic created: 04-06-2021 09:21 AM)
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userB3fGsuvDzK
Constellation
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Monitors and Memory

Greetings my Monitor (LC32G57TQWNXDC) is displaying a green dot grid when in operation, It's present regardless of browser. and shows on applications and desktop. running an RTX 2070 Super card. Grid.JPG

 

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SamsungAl
Samsung Moderator
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Monitors and Memory

This forum is for the support of US products and customers. As your product is a non-US model and support for these models is very limited, please seek a support team for your area. You can do so by using this link: http://www.samsung.com/visitcountry  Thanks!


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userB3fGsuvDzK
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Really? Because I bought it at Microcenter, St. Louis Park in Minnesota not 3 weeks ago......so.....you tell me how that happened then? 

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SamsungAl
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Apologies, my system was showing this as an international model. Can you provide a photo showing the green dot or highlight where it is on the screen?


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userB3fGsuvDzK
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Does it not appear in the screenshot posted?

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Anonymous
Not applicable
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It does not appear in the screenshot.

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userB3fGsuvDzK
Constellation
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Grid.JPGPlease see attached. It's a fairly symmetrical grid

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userB3fGsuvDzK
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Monitors and Memory

And sometimes they strobe, I'm thinking I should maybe box this up and return it because I'm not getting many answers anywhere

 

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Anonymous
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If you go to the Support menu and run Self Diagnosis, does the dot grid show there as well?

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userB3fGsuvDzK
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No, it does not show on self-diagnosis.  Reset to factory settings and it's still there

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