PLease HELP : Wrong firmware for Samsung Monitor C49G95tssrxen

[Salser]

Hello ,

I have a Samsung monitor C49G95tssrxen. Unfortunately my deceased father installed a wrong firmware with the number 1019.  ( see attachments) 

Now i discovered problems with the USB Port and the serialNp. + Model is not shown in the menu .

I reseted the monitor ti the defalut setting but i did not helb.

Is there a way to change the firmware date or update it ?

Thank you in advance for any kind of a solution.

[Damjan]

Hello. Briefly, you can update the monitor firmware with 1016 because the previous firmware update 1019 had a bug in displaying the monitor model in the monitor system itself, and the manufacturer removed the 1019 firmware. With firmware 1016 and no problems. And everything works without a problem. If you don't see the usb key port, try an older usb key that has from 4gb to a maximum of 16gb, because it is known that sometimes the usb key is not detected on the monitor ports.

[Salser]

Hello Damjan,

Thank you for reply 

Once I try to update the firmware by an USB with version 1016 I get the massage that it couldn’t be updated because the current version 1019 on the monitor is newer than the version on the USB 1016 .

How could I skip this?

BR

Salser

[Samsung_Moderator · Accepted solution]

Hello! Thank you for reaching out! Unfortunately, there is no way to roll back firmware updates. I recommend reaching out to your community's support page as we can only support models made in the US. Please visit the link below to find your community.

https://www.samsung.com/us/common/visitlocationsite.html