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Smart Monitor M7 issues

(Topic created: 01-14-2021 02:33 AM)
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ryanchill
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I shared a review over on 32" Smart Monitor With Mobile Connectivity Monitors - LS32AM702UNXZA | Samsung US (as of 12/23 @ 1:04 PM EST it hasn't posted) where I was encountering the same issue as https://youtu.be/0kBwWa_Tf-A?t=979. I recorded my own video in order inform support. While on the phone, I reposition my monitor to find a button the support representative asked for. Suddenly, the monitor came back to life, blanked out again, and came back after I had to readjust the cables when the cable management strap became a loose.

 

So now I'm wondering, if the monitor's attempt to power was due to inadequate voltage, caused by the flex of the cable. While troubleshooting, I unplugged/re-plugged the power in the back hoping to get a power cycle reset so I'm fairly certain the power plugged was seated correctly. Another thing that leads me to the quality of the cable is the fact the provided USB-C cable doesn't work.

 

Upon initial unboxing, I plugged the cable into my laptop, the image would flicker on and off, and at some points, half the screen would get jittery. Upon researching why my setup is maxing out at 30Hz, switching to HDMI to mini-DP, the USB-C stopped working all together. I can hear the chime that the computer has detected a device plugged in, but device manager doesn't pick up the monitor and the monitor doesn't detect a source.

 

I'm truly at a loss. But in the land of various USB specs, pushing so many pixels, various different types of cables, it's so much more difficult to troubleshoot issues as the failure could be anywhere or anything.

 

If Samsung support sees this thread, please reply back because I'm wondering if my cables are simply defective...at least I hope that's what it is. Hopefully, someone at Samsung can ship a new set of cables or can use the remote management feature to help troubleshoot the issues.

 

If the community has any thoughts on why I'm only getting 30Hz refresh rates, I'm open to suggestions. My setup is as follows:

 

Surface Book 2 i7 15"

Surface Dock v1

Surface Pro 4 i7

Insignia Mini DisplayPort to HDMI Adapter (box says "For Mac")

 

I did order a different mini DisplayPort to HDMI as the Insignia may not support 60Hz even though it supports UHD.

 

Regards,

Ryan

If you are looking at purchasing the brand new samsung M7 32M70A 4k monitor I STRONGLY suggest you watch my review video first. I will go over all the features and my experience with this monitor, Good & Bad. 🚨Product links below 🚨 Buy on Amazon Samsung M7 - https://amzn.to/38kGRG1 0:00 Intro &...
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ryanchill
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An update, after turning on my computer this afternoon, I experienced the same issues. Except this time nothing worked. I had to send the monitor back for service. Hopefully, they'll find what the design flaw is. 

EDIT: Technician stated the unit is defective and I'll have to issues a refund. No word on possible reasons why the unit was defective so I would advise anyone do not buy this product. I have no idea is it's a design flaw or a batch of bad parts.

userVA3HFpKcFs
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I am so glad I stumbled across your video when I was considering purchasing this monitor. Thank you!
maxDavis
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like this
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userAsrYt1wMnH
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hi
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userAsrYt1wMnH
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I like this too
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useroF0TBTkZck
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Received my M7 monitor earlier this week. Not experiencing any issues so far, everything works like it supposed to. My order was delayed by one week for some reason but i hope they managed to fix the issues.

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userlbYoETJTti
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Many thanks for your thread Ryan. My monitor worked fine initially but about 25 days later, the same symptom show up. It was very informative when I saw your thread, I was also suspecting the cable was the problem before I came across your comment. Good thing they let me return the monitor. 

 

Many thanks to your informative thread.

 

Nathan

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