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Asteroid

green screen issues (S20 Ultra)

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After I updated the April security patch last night in my S20 Ultra, I'm facing this issue when the mobile is running in the 120hz mode if the brightness is under 25% the display is applying a green filter, this is also occurring when I open the front camera in any app, if it is kept in 60hz it's working normally, and the device is getting hot after the updateIMG_20200320_223741.jpg

 

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Constellation

Re: green screen issues (S20 Ultra)

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i just had the same issue. But i noticed that you can fix it by changing the motion smoothness back to 60Hz. But i still want to use the 120Hz. 

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Constellation

Re: green screen issues (S20 Ultra)

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Same issue here... Samsung could you please fix that. Thanks!

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Astronaut

Re: green screen issues (S20 Ultra)

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I have the same isue

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Asteroid

Re: green screen issues (S20 Ultra)

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Same peoblem here with exynos s20 ultra. After applying April patch, this happened! Please fix this asap.

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Constellation

Re: green screen issues (S20 Ultra)

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I have the same Issue, please fix this thing. I want to use 120hz feature, I hope Samsung will fix this as soon as Possible.

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Constellation

Re: green screen issues (S20 Ultra)

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yes, malaysia exynos version (s20ultra) is having this same problem!! not only the calculator app...it is also happening in camera app, when u watch a video on facebook website on google chrome, games(any games!)...this is fcking annoying!! please fix it!!

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Asteroid

Re: green screen issues (S20 Ultra)

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When I open my games the green tint will appear. It is so annoying! Very disappointed with Samsung. 

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Product Expert

Re: green screen issues (S20 Ultra)

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In this case your best option would be to contact samsung directly as their are no service center that will physically service the devices onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

 
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Asteroid

Re: green screen issues (S20 Ultra)

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I don't know whether it is a software or hardware problem. I don't want to get it repaired if it is a hardware problem cause I'm gonna lose water resistance. I want to to be replaced and I'm from India, here all the service centres were closed because of the lockdown.

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