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Asteroid

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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Why don'y you check color lens function?
You can be check in the below sequence 
Setting - Accessibility -> Visibility enhancements -> Color lens

 
 If it is enabled, you can experience the same problem.

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Asteroid

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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No,it is not enabled.

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Community Manager
Community Manager

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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*Not A solution* - I have accepted this as a solution so my message would be at the top for everyone to see. We're looking into getting more information on this specific situation.  Please message me with the info. 

 

--- Original Message ---

Hello!

Our product specialists would like to perform some tests to recreate the  symptoms everyone is expereincing here. Can you please send me a private message with the following information. 

 

Name:

Phone Number:

Model: 

IMEI: 

Carrier:

Current Software Version:

 

 

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Asteroid

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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Met the exactly same problem on my note9.

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Asteroid

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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Display problems more in 4g mode than in wifi.

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Asteroid

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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PS the picture which show the wrong display

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Asteroid

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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Hi Justin,

 

Just sent you a private DM with my info.  This issue has to be software related...look at the screenshot I took today while having the issue...it does not replicate on the screenshot but the phone is terrible and barely usable.  Thanks .Screenshot_20200413-181349.jpg

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Asteroid

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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I have been in touch with Samsung Support USA via Twitter since yesterday. Today we did a soft reset and also a reset in the settings section before that.  Problem replicated but noticed that if you move the adaptive brighness level bar to the right (max) the issue goes away.  I am still testing but the problem seems to have gone away.  This is definitely a bug and it's software related.  Try it out and let me know.

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Asteroid

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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In hopes that Samsung devolopers see this, these are the steps I followed with Samsung Support via Twitter, unit seems to be working ok for now, certainly a software fix seems to be needed: My ticket number is #32299946.

  1. Reset settings under General Management>Reset>Reset Setings
  2. Did a soft reset to the unit
  3. Booted in Safe Mode to see if the problem replicated...it did
  4. Wiped the unit's cache partition

Issue kept coming back but in between, noticed that by turning off the adaptive brightness button and moving the brightness level slider left or right the issue goes away.  I have


@userObjTlf8udg wrote:

I have been in touch with Samsung Support USA via Twitter since yesterday. Today we did a soft reset and also a reset in the settings section before that.  Problem replicated but noticed that if you move the adaptive brighness level bar to the right (max) the issue goes away.  I am still testing but the problem seems to have gone away.  This is definitely a bug and it's software related.  Try it out and let me know.



been testing for 1/2 hour and has not come back. This really seems to be a bug (software related) and would love for a fix to arrive, as so are many on here.

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Constellation

Re: screen auto change color to blue like turning on bluelight filter after update to one uin2.0

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Hi.

I have now installed the update from March 1 (N960FXXS5DTB6) and I have no problems with the screen, now (18.04) I got the update from April 1 (N960FXXU5DTCA) it can be installed? as I had no problems with the previous one.

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