Light bleeding through UN65J8500 (all JS models)

[user0tC7rduqfk]

Hello,

I purchased a UN65J8500 3 years ago and just recently, within the last 2 months, I started noticing what looks to be light spots shinning through the panel. These light spots are especially noticeable on solid colors.

I've posted a couple of images of what it looks like:

https://imgur.com/a/l7eRIUK

Is this something that I can fix or is this panel not worth saving?

Any suggestions would be greatly appreciated.

cheers,

devin

[SamsungJam]

Have you played with the backlight by any chance?  

[user0tC7rduqfk]

I did fiddle with the backlight control. it's currently at a setting of 20, when i move it down to 10 the light bleed is reduced but so is the quality of the overall picture.

[user0tC7rduqfk]

Hi Samsung,

The appointment went well, the Samsung Tech was here for about an hour. I assisted throughout the process, everything went smoothly.

Here's the box for the panel the tech brought:

Here's the tech removing the boards off of my old panel.

The only issue that was a bit concerning, after removing the panel from the box he brought, was the fact that the panel was a refurbished unit which looked to have the same issue my panel was having, Light Bleed.

Here's what the screen looked like before the repair:

Here's what the screen looks like after the repair:

After it was all put together the picture no longer has the Light Bleed issue (ignore the failed test as it was the only screen where i could get a solid color to see if the light bleed issue was still present, it wasn't)

At this point I'm very happy the screen looks normal again without the annoying Light Bleed. I just hope this panel doesn't start exhibiting the Light Bleed issues again.

Thank you Samsung!

best regards,

devin

[userpDMbJ9M6vf]

I have the exact same problem UN65JS8500 and mines just barely 3 years old. I am a big fan of Samsung’s products and am disappointed in the quality of this quite expensive tv. I woukd like to get this problem fixed.

[SamsungTam]

@userpDMbJ9M6vf, I believe this concern would require a service repair. If you need assistance locating a service center, please send us a private message to the link.

[userPKN8TrViGP]

I have same issue, is it covered under warranty?  Is it a full panel replacement or an LED strip?

[userpDMbJ9M6vf]

I would like this repaired under warranty as it is a manufacturing defect as pointed out in multiple YouTube videos.

[SamsungTam]

In order to check if the TV is under warranty, I would need the serial number. Please provide that information to the link above.

[DocFly62]

Just wondering what Samsung did for you. I have same issue and they told me that being that it's over 5 yrs old(purchased June 2015) they can't accommodate me in any way

[userWwdpQsUKUk]

Hi Devin. Can you tell me if Samsung took care of this repair for you? Our TV is 3 years old and has been doing the same thing for a year, and now it is severe! So disappointed. We also got the curved sound bar to go with it...wasted $4,400 dollars on this system. So greatly disappointed in a huge expense that we got 3 years out of! Thank you, Cassie