JUMP TO SOLUTION Solved

Original topic:

Volume not working with remote

(Topic created: 01-28-2018 10:27 AM)
318708 Views
Chrisv909
Asteroid
Options
Projectors & Other TVs

TV was working fine yesterday I turn it on today and I had an issue with the volume not working on my Samsung remote nor on my Directv remote. So me being the guy I am I tried to figure it out on my own. Googled all possible answers, factory reset my TV. After no positive results I contacted Samsung through Live Chat. We went through the unplug TV for 60 seconds process and that didnt work. He then had me remove my batteries from my Samsung remote and hold the power button for 40-50 seconds then reinstall batteries and that seemed to work for both my TV remote and my Directv remote and I just did that process with my TV remote and it's been going strong for hours already....Hope this helps

106 Replies
userUFLd0Ygaaa
Constellation
Options
Projectors & Other TVs

Did ressetting smart hub work for you long term? 

0 Likes
Reply
user1fRoqOneD1
Asteroid
Options
Projectors & Other TVs

You're out of internal hard drive space.  Plug In an external usb, reset smart hub, factory reset, reinstall apps.  

 

Seems when the default partition is full it wigs out. Too bad a billion dollar company can't figure this out.  

userxXX6ApJRho
Constellation
Options
Projectors & Other TVs

You are correct.  None of the steps mentioned in the other comments worked.  They may work temporarily, but the only solution that finally worked was to reset Smarthub.  You MUST reset Smarthub.

 

However, when you reset Smarthub, you must log into your Samsung account and then add back all of your apps on the TV.  Then, you have to log into each app individually (Netflix, Amazon, Hulu, etc.) before you can use each one.  So be sure that you have all of your passwords.

 

Thank you very much for your post.  Otherwise, I may have gone out and purchased a new TV.  My Samsung is not even 3 years old and works perfectly.

 

One other comment:  I attempted to contact Samsung support through the TV support feature.  You can request a call back by using the support menu on the TV.  I waited 2 days for them to contact me.  When I finally received a call back from them, it was a recording advising me that their office was closed, and that I should request support on-line via chat.   What a disappointment.

0 Likes
Reply
ikseoj
Asteroid
Options
Projectors & Other TVs

@userxXX6ApJRho wrote:

You are correct.  None of the steps mentioned in the other comments worked.  They may work temporarily, but the only solution that finally worked was to reset Smarthub.  You MUST reset Smarthub.

Were you having issues with controlling volume for a new soundbar or just the tv volume?  Sorry, getting confused what issues people are talking about.

0 Likes
Reply
userKI37lFrutn
Asteroid
Options