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Art Mode not allowing new uploads

(Topic created: 12-09-2019 07:51 PM)
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userp8Lzf0uXlz
Constellation
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QLED and The Frame TVs

I recently bought a The Frame 55. While the SmartThings app works fine to control the TV, I am unable to upload photos in Art Mode. The option is greyed out and I get an error message: "to use this function turn on the frame and make sure it is on the same network" or something to that effect. SmartView doesn't even see my TV.

 

I have try removing the TV from SmartThings and trying again, restarting the TV, changing WiFi networks, nothing works. I understand others have the same problem but I have yet to find a fix that works for me. It would be great if Samsung could provide a solution. Latest model Frame, with up to date firmware and using an iPhone. Thanks.

userlH69sdmQHt
Constellation
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QLED and The Frame TVs

Had somebody been able to solve the problrm described above? I have the same issue, I cannot upload pictures to the franme tv.

userMmjEr5wKt7
Constellation
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QLED and The Frame TVs

I have to same issue in the US. How is it that this product is so bad?

userXndXD1sPcb
Asteroid
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QLED and The Frame TVs
Same issue, Samsung does not care.
dave_trenk
Asteroid
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QLED and The Frame TVs

Very similar issue, I get no Art Mode banner in SmartThings and can only control the TV via the app like a remote.

 

model is: QN43LS03RA

 

No Art Mode banner on bottom of screenNo Art Mode banner on bottom of screen

 

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userr0Yv9ajXVY
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