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Tuesday (Last edited Tuesday by SamsungCaleb ) in
QLED and The Frame TVsHi, I just got the latest frame tv
when I turn off the tv to go to art mode, tv goes to art mode but I cant change the picture or access brightness or toggle between pictures. It’s either that one specific picture or if I press on home, it turns on.
although I logged in my account and I have a subscription on it.
What is the problem? How can I solve this since the art mode is the reason behind purchasing the tv really
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Wednesday in
QLED and The Frame TVsHi there, Thanks so much for asking about this. I'd first like to provide the following link to our guide on using the Art Mode feature. It has detailed information that may be helpful in resolving this.
https://www.samsung.com/us/support/answer/ANS00076727/
However, if you are still experiencing issues, I recommend checking for software updates on the TV as well as performing a factory reset. Please let us know if this helps.
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Wednesday in
QLED and The Frame TVsThank you for answering, this is my second frame TV, hence I know exactly how to use it. I checked for software update - non.
I will check factory reset and give you feedback
thank you