Brand new The Frame 55". Model #QN55LS03BAFXZA Connected to DirectV box and I also use the tv apps for amazon prime, Netflix, etc.
My audio and video keep falling out of sync. I go back (say, go to Amazon Home if watching an amazon series) and click play again and it's in sync. Temporarily.
I can definitely understand how frustrating this may be. When the audio and video are not syncing, it can drive me crazy. Please ensure that you have the unit updated fully with the latest firmware. Still not syncing? A factory reset may be in order. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
I can definitely understand how frustrating this may be. When the audio and video are not syncing, it can drive me crazy. Please ensure that you have the unit updated fully with the latest firmware. Still not syncing? A factory reset may be in order. If this does not help I recommend letting a service technician have a look. As we would like to gather additional information and look at this from a case-by-case basis, please provide the full model code and the serial number of the device as well as your best contact phone number, name, and email.
