Blurred line at the bottom of the screen.

[userSD3SioOWWw]

Hello. My name is Rudy. I own a Qled TV and recently I discovered a blurred line at the bottom of the screen that doesn't go away. 

My TV is Model Code: QN55Q7FAM

Serial number: <hidden>

[SamsungCaleb]

I'm sorry to hear that, does this occur during the picture test? Also what is your current software version? 

[userSD3SioOWWw]

Yes, it occurs on the picture test mode.

The software version is: T-KTMUABC-1280.5, BT - S

[SamsungCaleb · Accepted solution]

Hello! Thank you for reaching out! I can see how this can be an issue with your screen having a line across the bottom. If this is occuring on all sources then this will require service. Depending on your warranty you will have a couple of options.

- If your unit was recently purchased, you can check with your retailer on their return/exchange processes.
- If you have an extended warranty you can reach out to them to have service set up.
- If you're within the one year warranty, you can Private message me or one of our moderators or you can call in directly at 1-800- 726-7864 with your full model and serial number to have service setup
- If you're OUT of warranty, you can use this link below to find a service center in your area.

https://www.samsung.com/us/support/service/locations/

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[usersAeUmkiL2v]

Hello. I am also encountering this problem. Please help to fix

[uservYJXQ1eZ7n]

I have the same issue, was there a fix for this?

[useraMAF1Cdpep]

Is there a solution to this as I am having the same issue?

[useruQTb7WTI3H]

I'm having this exact same issue. How do we fix this?

[userD1guSLxmJw]

I have the same problem!!! What can I do?

[userxFS22NnxFt]

same issue... and had the same joke of a service experience mentioned by a few folks.