Original topic:

Frame 2024 65Inch - No matte / mount option for Art Store art

(Topic created: 4 weeks ago)
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Brightlights
Constellation
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QLED and The Frame TVs

New Frame owner here, 2024 model 65 Inch. A lot of the marketing literature shows art with a mount / border (I believe it's called a matte). On my TV there is no option to add a matte and all the art store pictures show full screen. The only way I can have the TV show a matte is with my own pictures uploaded from the Smarthings App. These pictures have the option to select one of several mattes with different colour borders, but the art stores ones do not. Am I missing something or is this a bug in the 2024 TV? 

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alperi
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QLED and The Frame TVs

I too have this same issue. I spent hours searching forums and they all talk about how the UP button will get you a menu that allows you to set the matte option. I don’t see this option :-(. Very frustrating. I haven’t tried uploading my own photos yet. I am going to open a support case with Samsung on this issue. 

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Brightlights
Constellation
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QLED and The Frame TVs

Let me know what they say! I can't solve it at all, but it works every time on my own photos via the Smarthings App.

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