Original topic:

Frame black screen / no sync with 720x480/60p

(Topic created: Tuesday)
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Davidepope
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QLED and The Frame TVs

Frame 85 connected to Denon x3800 AVR.

With output of Denon connected to FrameHDMI 3,  upon powering on Denon, my six month old Frame 85 fails to properly sync video from any Denon input  (TiVo / Chromecast / Apple TV).. I see a couple of snowy attempts to sync video then get the blue screen saying to check Source.

As a workaround, I can bring up the Denon Settings UI (1920x1080/60p) which the Frame will sync properly, then dismiss it and return to the AVR output (720x480/60p Input Signal Plus) and it will now sync properly.

Tried a bunch of different HDMI cables, endless settings options in Denon with respect to up scaling, HMDI output, etc. but it always ends up being this same behavior — basically the Frame seems unable to sync 720x480/60p until it has first been synced with 1920x1089/60p

Do I have a defective One box?

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