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Original topic:

Art standby mode just shows a black screen for a few seconds, then turns back on

(Topic created: 07-30-2024 11:31 PM)
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xkrt
Constellation
Options
QLED and The Frame TVs

Hi, for the last week or so I can’t put my TV into art mode - if I try, the screen goes black, the audio keeps playing and then after a few seconds it just turns itself back on again

I’ve thought maybe the art is glitched or something, so I’ve tried to select a new one, but in the art store I can’t load any art nor any categories - the loading spinner appears for 10 seconds or so then disappears, without actually doing anything 😞

Can anyone please help? Thanks 

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Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hi there, Thanks so much for asking about this. Just to confirm, have you checked to make sure the software is up to date on your TV? If that doesn't help, I recommend resetting the Smart Hub. I'm providing some links below to help with this. 

1. Update TV:

https://www.samsung.com/us/support/answer/ANS00062224/

2. Reset Smart Hub: 

https://www.samsung.com/us/support/answer/ANS00077524/

 

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2 Replies
Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hi there, Thanks so much for asking about this. Just to confirm, have you checked to make sure the software is up to date on your TV? If that doesn't help, I recommend resetting the Smart Hub. I'm providing some links below to help with this. 

1. Update TV:

https://www.samsung.com/us/support/answer/ANS00062224/

2. Reset Smart Hub: 

https://www.samsung.com/us/support/answer/ANS00077524/

 

Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Please let us know if this help? 

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