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07-30-2024
11:31 PM
(Last edited
07-31-2024
05:02 PM
by
SamsungCaleb
) in
Hi, for the last week or so I can’t put my TV into art mode - if I try, the screen goes black, the audio keeps playing and then after a few seconds it just turns itself back on again
I’ve thought maybe the art is glitched or something, so I’ve tried to select a new one, but in the art store I can’t load any art nor any categories - the loading spinner appears for 10 seconds or so then disappears, without actually doing anything 😞
Can anyone please help? Thanks
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08-05-2024 07:05 AM in
QLED and The Frame TVsHi there, Thanks so much for asking about this. Just to confirm, have you checked to make sure the software is up to date on your TV? If that doesn't help, I recommend resetting the Smart Hub. I'm providing some links below to help with this.
1. Update TV:
https://www.samsung.com/us/support/answer/ANS00062224/
2. Reset Smart Hub:
https://www.samsung.com/us/support/answer/ANS00077524/
![Community Manager Community Manager](/i/rank_icons/admin.gif)
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08-05-2024 07:05 AM in
QLED and The Frame TVsHi there, Thanks so much for asking about this. Just to confirm, have you checked to make sure the software is up to date on your TV? If that doesn't help, I recommend resetting the Smart Hub. I'm providing some links below to help with this.
1. Update TV:
https://www.samsung.com/us/support/answer/ANS00062224/
2. Reset Smart Hub:
https://www.samsung.com/us/support/answer/ANS00077524/
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08-06-2024
08:08 AM
(Last edited
08-06-2024
08:08 AM
by
SamsungTam
) in
Please let us know if this help?
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