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Original topic:

How do I delete photos from The Frame TV?

(Topic created: 03-11-2020 07:33 PM)
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useriCdj2itajP
Asteroid
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QLED and The Frame TVs

I cannot find a way to delete photos from the frame tv, either on the smart things app or the tv itself. Help!

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SamsungCaleb
Samsung Moderator
Samsung Moderator
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QLED and The Frame TVs

Can I have your full model number to better assits you? 


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PixelSecurity
Constellation
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QLED and The Frame TVs

I have the same issue.  I have a Samsung Frame Series (43).  There is no model number in in the Information section of the Smart Things app, but my TV serial number is <hidden>.  Any assistance you can provide would be appreciated.

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SamsungLK
Samsung Moderator
Samsung Moderator
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QLED and The Frame TVs

To find the model code from the tv, navigate to Settings. Next, select Support, and then select About TV. You can also find it on the back of the unit.




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useriCdj2itajP
Asteroid
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QLED and The Frame TVs

Model - UN55LS03N

 

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Anonymous
Not applicable
Options
QLED and The Frame TVs

In the new Smartthings APP, go to Ambient mode and Select Photo (if you have already updloaded a photo) You will see an option in the top right corner to Reset. This will remove the image.

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useriCdj2itajP
Asteroid
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QLED and The Frame TVs

I don't seem to have ambient mode. I have art mode, and when an uploaded picture is selected there is no reset option. 

SamsungCaleb
Samsung Moderator
Samsung Moderator
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QLED and The Frame TVs

Are you trying to delete photos you added? If they are pre-installed photos then you will be unable to install them.  


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useriCdj2itajP
Asteroid
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QLED and The Frame TVs

These are photos that I've uploaded

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Solution
userzZiw2TQQYR
Constellation
Options
QLED and The Frame TVs

I just found out how to do it. While in the smartthings app, go to my collection. Where it says "photos on frame" look to the right. Press the arrow pointing to the right. Now select -remove photos-. Choose all the pictures you want to remove, then press remove.