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Original topic:

Missing piece for wallmount on Samsung Frame TV

(Topic created: 01-25-2024 07:00 PM)
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hsanchez83
Constellation
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QLED and The Frame TVs

Hi everyone,

I couple of weeks ago I bought a Samsung Frame TV QN32LS03CBFXZX at Costco.

Today when I was trying to install it I noticed a missing piece (Instructions has this number BN68-16012A-00 and the missing piece is called J). Is there any way I can get this piece?

 

Thanks

1 Solution


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Solution
Samsung_Moderator
Community Manager
Community Manager
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QLED and The Frame TVs

Hi there, Thanks so much for asking about this. You have a couple options here. First, you can check with our parts department about ordering replacement parts. You can reach them online at SamsungParts.com or by calling 1-800-627-4368. If it's been less than 30 days since you purchased the TV, you can PM one of the moderators a photo copy of your receipt to get a replacement sent out. Lastly, you may want to check with your retailer about exchange options. 

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Solution
Samsung_Moderator
Community Manager
Community Manager
Options
QLED and The Frame TVs

Hi there, Thanks so much for asking about this. You have a couple options here. First, you can check with our parts department about ordering replacement parts. You can reach them online at SamsungParts.com or by calling 1-800-627-4368. If it's been less than 30 days since you purchased the TV, you can PM one of the moderators a photo copy of your receipt to get a replacement sent out. Lastly, you may want to check with your retailer about exchange options.