No Longer Seamlessly Displaying Art Mode with Apple TV 4K

[david_weinberg]

In the last few weeks, Samsung updated the OS to the Frame TV and a function that I regularly used is no longer available. I'm writing in hope that someone can suggest a workaround (or if Samsung engineers read this, to bring the function back).

I have an Apple TV 4K media streamer for my Frame 55" 2022 TV. I'm assuming that other media streamers such as Chromecast, Roku, etc. would have a similar behavior that I am getting now post-OS update.

Prior to the update, I would be watching TV using the Apple TV 4K steamer, conclude for the evening, power off the streamer with the Siri remote, and the Frame would instantly go into the Art Mode and display artwork for 30 minutes (my settings) before the Frame would go to sleep. Post upgrade, I power off the streamer (Apple tells me the streamer goes to sleep, not powering off), but instead of the Frame displaying artwork, it is searching for a media source:

My only recourse now is to use the Samsung remote and manually navigate to the Art Mode and select the artwork, a multi-step process.

Is anyone else who is using a streamer experiencing this, and do you have a workaround?

Thanks,

David

[dire_bedlam]

Have you tried it yet?  It's not currently available in my region.  I tried manually updating with the US version you linked to but it didn't pick up the update.

[Rokstarx]

Just updated to the latest firmware, no change. Turned my apple tv off after the update went straight into art mode, but after trying it again it went to “antena cable: disconected”.

[Zza]

did you try changing the way the ATV handles remotes and devices on the new firmware?  maybe this will work?

--

I turned off CEC on the Frame and turned off the "control tv and receivers" setting in the Apple TV. Then restarted the Apple TV and that option in the Apple TV changed into "turn on your tv with your remote". Once you have that option you can enable it and it will put it into art mode. Leave CEC off on the Frame. -source

[dire_bedlam]

Turning CEC does fix it for Apple TV, but then I can't turn on my TV with my Nintendo Switch (and presumably other devices)

[david_weinberg]

I have been in contact with what is purported to be the Office of the President. After some back and forth, they replied today with the following:

________________

Good afternoon, Mr. Weinberg,

Our specialist confirmed that this issue can be fixed with a software update. The updated file can be downloaded from the below link.

[The Samsung forum wouldn’t let me send the link. I have embedded it in my Google Drive at: https://docs.google.com/document/d/1zjjSq-QwJcX_njP2mtdrH8j-rN-Nz7euoLbipUtIhTY/edit?usp=sharing]

Here’s the instructions:

1. You need to download the updated file T-PTMAKUC.zip from the link above.
2. Unzip the file and copy the folder T-PTMAKUC to the root of a USB drive
3. Insert the USB in the one-connect box
4. Go to Settings > Support > Software Update > Update Now
5. Select Yes when the TV asks to update from the USB
6. Wait until the update is done. The TV will power off and then back on when done
7. Confirm the new version in the About TV screen in the Support menu. The latest version should be 1601.8

If you need further assistance, I can arrange for our specialist to contact you.

________________

Since my television works (through some adjustments that I can’t explain), I will not do any firmware upgrades until it has been demonstrated that it works for others. However, I would like to see a solution so I can benefit from future firmware upgrades (if I dare...  I previuosly shut off auto-update on my television).

I don’t know if the firmware or the process is the same that others received or if it is different, but if it moves everyone in the right direction, great. If not, I will circle back with my Samsung contact saying “no go”.

David 

[david_weinberg]

A little extra measure that I’m not in the business of spamming anyone...

 

[Zza]

great!  someone should give this a try, maybe you should cross post this to reddit

[Gaulthier]

Tried it, but not recognized while trying to update from the USB key (2022 Frame 85" here)

[userXeEt7IwElE]

Same issue here. Tried both 1523 and this one. 

Samsung, what are you doing???

[userXeEt7IwElE]

Neither  1523 nor  1601.8 can even be installed over 1520 (in the US at least). The TV will not take the update over USB, just shows "There are no new updates for you available at the moment"