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07-14-2023 06:28 AM (Last edited 08-10-2023 04:44 PM by SamsungCaleb ) in
QLED and The Frame TVsIn the last few weeks, Samsung updated the OS to the Frame TV and a function that I regularly used is no longer available. I'm writing in hope that someone can suggest a workaround (or if Samsung engineers read this, to bring the function back).
Solved! Go to Solution.
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11-09-2023 01:20 PM in
QLED and The Frame TVsThanks @LeoWyatt89 I genuinely can't recall having smarthings - I thought we'd set art up on the tv itself, but perhaps not - regardless I've now reinstalled on the iphone, connected to TV, followed the instructions above and the CEC / Art mode issue persists.
I have also followed all the pages of instructions below, including disabling/re-enabling Anynet+ and the ATV and rebooting both devices.
Basically, if you turn off your ATV (or CEC enabled device) the screen goes to 'Check Device Power', rather than Art Mode. I think I've realistically sunk about 5 hours into trying various combinations of settings to no avail.
Given the sheer number of people around the world experiencing this issue on a range of devices, not just ATV, I expect this must be a firmware issue. We did not change anything on our setup, which had been working for 2 years, and the TV began doing this after an auto-update.
Thanks
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11-09-2023 08:56 AM in
QLED and The Frame TVsHi, I've reset my TV and re-add it to SmartThings app before the update, but after the update seems that this problem is solved. Need to do some testing more. BUT one thing that is definitely not working well is the motion detection, if the TV is off it used to turn on ArtMode when detecting some movement, but that seems to not be working so well in my 43''. Will do some more testing and provide my experience.
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11-09-2023 12:49 PM in
QLED and The Frame TVsCheck out this thread and see if this helps - Solved: 2022 Frame TV - No Motion Sensing & Opens to Art M... - Samsung Community - 2497762
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11-14-2023 09:09 AM (Last edited 11-14-2023 09:09 AM ) in
QLED and The Frame TVsDone this over and over again. No fix. Also reset to factory done. Firmware 14xx worked perfectly fine.
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11-14-2023 10:45 AM (Last edited 11-14-2023 10:55 AM ) in
QLED and The Frame TVsI have the latest 43" frame TV. Some things to know: you cannot update tv if on YouTube as when you go to the menu it will be greyed out. You should open home app to do it which will annoyingly start Samsung tv app (again) playing. You must be on wifi to pair TV. My connection was LAN so I had to change it. I did what you said, but my TV was already updated to newest firmware 1602. As for someone on the thread who said you need Samsung smart things app to start art store, you do not. I had set mine up without connecting TV to app. Coincidentally, if memory serves me, I did add my TV to Samsung frame app about same time the firmware (2 versions ago) was released and started wrecking havoc. Which do you think caused it, the app, or the firmware or both?
I guess I also need to keep it on wifi? I will keep you updated.
***update... Tv turned itself on again to Samsung tv app after 30 mins. This is not a solve for me.
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11-13-2023 12:19 AM in
QLED and The Frame TVsI have the same issue it will go into art mode once Apple TV goes to sleep but after a few seconds it goes into check device for connection before this new update it never did that so 100% latest Samsung update broke that feature
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11-15-2023 12:05 PM in
QLED and The Frame TVsMaybe im stupid! But how do i turn my frame completely off? I’ve finally downloaded the lastest version - do think the art mode works now. Is the only opportunity to turn the tv off to set art mode to deactivate after eg. 5 min, 15 min…?
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